Shop not loading. Cart page also not loading.

Hi there!

It looks like the page https://eslreads.com/shop/ is not loading up completely and getting cut off from the section –

<div class="sidebar-main" ><div id="block-17" class="widget widget_block">

You could try deleting and re-adding the first widget under the main sidebar to see if it resolves the issue.

Could you also please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi,

Here is the system report. `
### WordPress Environment ###

WordPress address (URL): https://eslreads.com
Site address (URL): https://eslreads.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.33
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 2400
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-cll-lve
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp7w_
Total Database Size: 43.19MB
Database Data Size: 37.35MB
Database Index Size: 5.84MB
wp7w_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp7w_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_woocommerce_downloadable_product_permissions: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp7w_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp7w_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp7w_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_actionscheduler_actions: Data: 0.39MB + Index: 0.41MB + Engine InnoDB
wp7w_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_actionscheduler_logs: Data: 0.25MB + Index: 0.20MB + Engine InnoDB
wp7w_aioseo_cache: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wp7w_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp7w_aioseo_posts: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp7w_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp7w_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp7w_gla_merchant_issues: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp7w_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_image_hover_ultimate_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_image_hover_ultimate_style: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp7w_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_nextend2_smartslider3_slides: Data: 0.23MB + Index: 0.11MB + Engine InnoDB
wp7w_options: Data: 4.02MB + Index: 0.11MB + Engine InnoDB
wp7w_oxi_div_import: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_postmeta: Data: 9.47MB + Index: 0.58MB + Engine InnoDB
wp7w_posts: Data: 6.44MB + Index: 0.23MB + Engine InnoDB
wp7w_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp7w_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp7w_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp7w_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp7w_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp7w_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7w_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp7w_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp7w_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7w_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp7w_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_actionscheduler_actions: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wpstg0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wpstg0_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpstg0_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wpstg0_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_image_hover_ultimate_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_image_hover_ultimate_style: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nextend2_smartslider3_sliders: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpstg0_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_nextend2_smartslider3_slides: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wpstg0_options: Data: 3.47MB + Index: 0.08MB + Engine InnoDB
wpstg0_oxi_div_import: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_postmeta: Data: 5.52MB + Index: 0.34MB + Engine InnoDB
wpstg0_posts: Data: 4.09MB + Index: 0.13MB + Engine InnoDB
wpstg0_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpstg0_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 207
custom_css: 1
customize_changeset: 15
elementor_library: 2
elementor-hf: 2
nav_menu_item: 20
page: 15
post: 2
product: 36
product_variation: 60
revision: 466
shop_order: 13
shop_order_refund: 1
wp_global_styles: 2
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Elementor: by Elementor.com – 3.5.4
Google Listings and Ads: by WooCommerce – 1.10.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.9

Jetpack: by Automattic – 10.6
Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.2.0
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.15

WooCommerce Payments: by Automattic – 3.9.2
WooCommerce PayPal Payments: by WooCommerce – 1.7.0
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.2
WooCommerce Shipping & Tax: by WooCommerce – 1.25.21 (update to version 1.25.25 is available)
WooCommerce: by Automattic – 6.3.1
SEOPress: by SEOPress – 5.5.1
WPForms Lite: by WPForms – 1.7.2.1

### Inactive Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.2.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.4.0
Site Kit by Google: by Google – 1.69.0
Smart Slider 3: by Nextend – 3.5.1.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WP STAGING: by WP-STAGING – 2.9.5

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 – /shop/
Cart: #7 – /cart/
Checkout: #8 – /checkout/
My account: #9 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 3.7.7 (update to version 3.7.9 is available)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: astra/woocommerce/emails/customer-invoice.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### WooCommerce Payments ###

Version: 3.9.2
Connected to WPCOM: Yes
Blog ID: 202398103
Account ID: acct_1KWy372HQP0k3w2i

### Action Scheduler ###

Complete: 1,099
Oldest: 2022-03-06 14:58:16 +1000
Newest: 2022-04-05 21:50:11 +1000

Failed: 1
Oldest: 2022-04-04 22:26:02 +1000
Newest: 2022-04-04 22:26:02 +1000

Pending: 10
Oldest: 2022-04-05 23:41:41 +1000
Newest: 2022-04-10 12:45:37 +1000

### Status report information ###

Generated at: 2022-04-05 22:12:14 +10:00
`

Also, I already tried deleting and re-adding the widget on the sidebar but it didn’t work.

Hi @laurenpiovesan

I already tried deleting and re-adding the widget on the sidebar but it didn’t work

Thanks for trying that.

1. As a first step please update the active theme Astra to its latest version.

2. If that does not solve the problem, please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error. Let us know what you find.

3. In case there are no fatal errors, then please see if the same happens when you deactivate all other plugins (except WooCommerce) and change the theme to the default Storefront. I see you already have WP STAGING installed so you can run the test on your staging site. Here’s the conflict test guide for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Keep us informed on the progress.

Cheers

We haven’t heard back from you in a while, so I’m going to mark this thread as resolved – we’ll be here if and/or when you are ready to continue.