Shop page coming blank after few hours even after permalink flush

Hello,

I understand the shop page is blank after permalink flush.

To check better into this, please share a copy of your site’s System Status: It is under WooCommerce > Status. Select “Get system report” and then “Copy for support”.? And then please include the report in your response, thanks.

### WordPress Environment ###

WordPress address (URL): https://www.shandongbiotech.com
Site address (URL): https://www.shandongbiotech.com
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.24
PHP Post Max Size: 5 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 10.1.48-MariaDB-0ubuntu0.18.04.1
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: sdb_
Total Database Size: 13.11MB
Database Data Size: 11.80MB
Database Index Size: 1.31MB
sdb_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
sdb_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_actionscheduler_actions: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
sdb_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
sdb_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
sdb_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
sdb_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_mgmlp_folders: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
sdb_options: Data: 6.34MB + Index: 0.12MB + Engine MyISAM
sdb_postmeta: Data: 4.01MB + Index: 0.64MB + Engine MyISAM
sdb_posts: Data: 1.08MB + Index: 0.16MB + Engine MyISAM
sdb_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
sdb_rank_math_internal_links: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
sdb_rank_math_internal_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
sdb_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
sdb_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
sdb_term_relationships: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
sdb_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
sdb_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
sdb_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
sdb_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
sdb_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
sdb_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
sdb_wc_product_meta_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
sdb_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
sdb_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
sdb_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
sdb_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

astra_adv_header: 1
astra-advanced-hook: 2
attachment: 777
custom_css: 1
customize_changeset: 1
elementor_library: 4
flamingo_contact: 21
flamingo_inbound: 26
mgmlp_media_folder: 42
nav_menu_item: 17
page: 13
post: 1
product: 626
revision: 37
wp_global_styles: 2
wpcf7_contact_form: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.19.0
Tetra Plugin Pro: by Brainstorm Force – 3.9.1
Starter Templates: by Brainstorm Force – 3.1.15
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Elementor: by Elementor.com – 3.7.4
Flamingo: by Takayuki Miyoshi – 2.3
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.5
Media Library Folders for WordPress: by Max Foundry – 7.1.1
Rank Math SEO: by Rank Math – 1.0.96
Tetra CF7 - Multi Step Forms: by Tetra Web Tech – 1.0.0
Tetra CF7 Phone Country Code: by Tetra Web Tech – 1.0
Tetra WooCommerce Product Enquiry: by Tetra Web Tech – 1.1
WooCommerce: by Automattic – 6.8.2 (update to version 6.9.4 is available)
WP Fastest Cache: by Emre Vona – 1.0.5
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.9

### Inactive Plugins (3) ###

Advanced Database Cleaner: by Younes JFR. – 3.1.1
Lazy Load - Optimize Images: by WP Rocket – 2.3.6
Media Library Folders Reset: by Max Foundry – 7.1.1

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #393 - /catalogue/
Cart: #394 - /cart/
Checkout: #395 - /checkout/
My account: #396 - /my-account/
Terms and conditions: #2692 - /terms-of-use/

### Theme ###

Name: Astra Tetra Child
Version: 1.0.0
Author URL: https://tetrawebtech.com/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.9.1 – 3.9.2 is available
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: astra-tetra-child/woocommerce/loop/no-products-found.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-10-05 12:07:19 +02:00
Options: ?
Notes: 52
Onboarding: completed

### Action Scheduler ###

Complete: 98
Oldest: 2022-09-04 23:00:11 +0200
Newest: 2022-10-05 12:26:04 +0200

Pending: 1
Oldest: 2022-10-06 02:07:20 +0200
Newest: 2022-10-06 02:07:20 +0200

### Status report information ###

Generated at: 2022-10-05 12:26:15 +02:00

Hi,

I have updated the details. Just to clarify the issue, the shop page is becoming blank after some times. If I do a permalink flush, I can see the products on the shop page. But again after some hours the shop page is becoming blank.

Regards,
Amal

Hi @amalendukundu2013

Thanks for sending the System Status Report.

I checked your shop page and verified that the products are not displaying on my end here:

Image Link: https://snipboard.io/Wrz0wB.jpg

This kind of problem is usually caused by a conflict with your theme or with another plugin present on your site. Can you please try to perform a full conflict test and see if that works?

https://woocommerce.com/document/how-to-test-for-conflicts/