• Greetings,

    I’ve had this problem with Woocommerce for about two years. Every so often, the products archive (shop front) returns nothing apart from the site header. Individual product pages still work, the shopping cart still works, etc.

    The solution is to disable the Woocommerce plug-in and enable it again; this fixes the products archive.

    I thought this would fix itself with Woocommerce updates, but it hasn’t. It’s embarrassing because I don’t know how long my shop has been displaying zero products.

    What should I do? Here’s my system report when the page is working. I can also send you the HTML of the page when broken, and when working.

    Thank you very much in advance,

    Jf

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.jflemay.com
    Site address (URL): https://www.jflemay.com
    WC Version: 3.9.2
    REST API Version: ? 1.0.7
    Log Directory Writable: ?
    WP Version: 5.3.2
    WP Multisite: ?
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 98 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wp_
    Total Database Size: 24.84MB
    Database Data Size: 14.15MB
    Database Index Size: 10.69MB
    wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4_icl_languages_translations: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
    wp_4_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4_icl_strings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4_icl_string_positions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_string_translations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_translations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_4_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_woocommerce_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_blogs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_blog_versions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_duplicator_packages: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_eshop_base_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_countries: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_eshop_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_downloads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_download_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_option_names: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_option_sets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_states: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_eshop_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_languages_translations: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
    wp_icl_locale_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_strings: Data: 3.52MB + Index: 4.81MB + Engine InnoDB
    wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_pages: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_translations: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
    wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translate: Data: 1.52MB + Index: 0.09MB + Engine InnoDB
    wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translations: Data: 0.09MB + Index: 0.22MB + Engine InnoDB
    wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_status: Data: 1.28MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 1.30MB + Index: 0.05MB + Engine MyISAM
    wp_postmeta: Data: 1.23MB + Index: 0.29MB + Engine MyISAM
    wp_posts: Data: 0.34MB + Index: 0.12MB + Engine MyISAM
    wp_registration_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_site: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_sitemeta: Data: 0.20MB + Index: 0.01MB + Engine MyISAM
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 667
    page: 18
    polylang_mo: 2
    post: 14
    product: 32
    product_variation: 60
    revision: 16
    scheduled-action: 6
    shop_coupon: 4
    shop_order: 4
    shop_order_refund: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (15) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.2.7.1
    Open Graph and Twitter Card Tags: by Webdados – 2.2.7.2 – Not tested with the active version of WooCommerce
    Custom Post Templates: by Simon Wheatley – 1.5
    Disable Emojis (GDPR friendly): by Ryan Hellyer – 1.7.2
    Duplicator: by Snap Creek – 1.3.28
    Google XML Sitemaps: by Arne Brachhold – 4.1.0
    Open Graph and Twitter Card Tags: by Webdados – 2.2.7.2 – Not tested with the active version of WooCommerce
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.9
    
    WooCommerce Multilingual: by OnTheGoSystems – 4.7.6 – Not tested with the active version of WooCommerce
    WP Better Attachments: by Dan Holloran – 1.3.11
    WPML Media: by OnTheGoSystems – 2.5.2
    WPML Multilingual CMS: by OnTheGoSystems – 4.2.7.1
    WPML String Translation: by OnTheGoSystems – 2.10.5.1
    WPML Translation Management: by OnTheGoSystems – 2.8.6.2
    WooCommerce: by Automattic – 3.9.2
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #74 - /products/
    Cart: #75 - /basket/
    Checkout: #76 - /checkout/
    My account: #77 - /your-account/
    Terms and conditions: #795 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Jflemay
    Version: 1.1
    Author URL: 
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: jflemay/woocommerce/archive-product.php version 3.3.0 is out of date. The core version is 3.4.0
    jflemay/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0
    jflemay/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0
    jflemay/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
    jflemay/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
    jflemay/woocommerce/single-product/short-description.php
    jflemay/woocommerce/single-product/tabs/additional-information.php
    jflemay/woocommerce/single-product/tabs/description.php
    jflemay/woocommerce/single-product/title.php
    jflemay/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 5
    Oldest: 2020-01-27 17:34:21 +0000
    Newest: 2020-02-24 18:35:40 +0000
    
    Pending: 1
    Oldest: 2020-03-02 18:35:40 +0000
    Newest: 2020-03-02 18:35:40 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Jean-Francois C. Lemay

    (@jfclemay)

    This is the products archive when broken:

    
    <!DOCTYPE html>
    <!-- saved from url=(0033)https://www.jflemay.com/products/ -->
    <html lang="en-US" xmlns:og="https://ogp.me/ns#" xmlns:fb="https://ogp.me/ns/fb#"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    <!-- Start of Wp header -->
    
    <title>Jflemay Design -  Products</title>
    <meta name="description" content="Jflemay is an architecture and product design studio based in London, led by Jean-Fran?ois C. Lemay, architect RIBA.">
    
    <meta name="robots" content="index, follow">
    <meta name="viewport" content="width=960">
    <meta name="p:domain_verify" content="05da88c6ee1a84bf76492d998c8ac4a3">
    
    <link rel="stylesheet" type="text/css" href="./Jflemay Design - Products_files/style.css">
    <link rel="shortcut icon" href="https://www.jflemay.com/wp-content/themes/jflemay/favicon.ico">
    <link rel="pingback" href="https://www.jflemay.com/xmlrpc.php">
    
    <link rel="alternate" hreflang="fr-fr" href="https://www.jflemay.com/fr/produits/">
    <link rel="alternate" hreflang="en-us" href="https://www.jflemay.com/products/">
    <link rel="stylesheet" id="wp-block-library-css" href="./Jflemay Design - Products_files/style.min.css" type="text/css" media="all">
    <link rel="stylesheet" id="wc-block-style-css" href="./Jflemay Design - Products_files/style(1).css" type="text/css" media="all">
    <style id="woocommerce-inline-inline-css" type="text/css">
    .woocommerce form .form-row .required { visibility: visible; }
    </style>
    <link rel="stylesheet" id="wpba_front_end_styles-css" href="./Jflemay Design - Products_files/wpba-frontend.css" type="text/css" media="all">
    <script type="text/javascript" src="./Jflemay Design - Products_files/jquery.js"></script>
    <script type="text/javascript" src="./Jflemay Design - Products_files/jquery-migrate.min.js"></script>
    <script type="text/javascript">
    /* <![CDATA[ */
    var wpml_browser_redirect_params = {"pageLanguage":"en","languageUrls":{"fr_FR":"https:\/\/www.jflemay.com\/fr\/produits\/","fr":"https:\/\/www.jflemay.com\/fr\/produits\/","FR":"https:\/\/www.jflemay.com\/fr\/produits\/","en_US":"https:\/\/www.jflemay.com\/products\/","en":"https:\/\/www.jflemay.com\/products\/","US":"https:\/\/www.jflemay.com\/products\/"},"cookie":{"name":"_icl_visitor_lang_js","domain":"www.jflemay.com","path":"\/","expiration":24}};
    /* ]]> */
    </script>
    <script type="text/javascript" src="./Jflemay Design - Products_files/app.js"></script>
    <link rel="https://api.w.org/" href="https://www.jflemay.com/wp-json/">
    <link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://www.jflemay.com/xmlrpc.php?rsd">
    <link rel="wlwmanifest" type="application/wlwmanifest+xml" href="https://www.jflemay.com/wp-includes/wlwmanifest.xml"> 
    <meta name="generator" content="WordPress 5.3.2">
    <meta name="generator" content="WooCommerce 3.8.1">
    <link rel="canonical" href="https://www.jflemay.com/products/">
    <link rel="shortlink" href="https://www.jflemay.com/?p=74">
    <link rel="alternate" type="application/json+oembed" href="https://www.jflemay.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.jflemay.com%2Fproducts%2F">
    <link rel="alternate" type="text/xml+oembed" href="https://www.jflemay.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.jflemay.com%2Fproducts%2F&format=xml">
    <meta name="generator" content="WPML ver:4.2.7.1 stt:1,4;">
    	<noscript><style>.woocommerce-product-gallery{ opacity: 1 !important; }</style></noscript>
    	
    <!-- START - Open Graph and Twitter Card Tags 2.2.7.2 -->
     <!-- Facebook Open Graph -->
      <meta property="og:locale" content="en_US">
      <meta property="og:site_name" content="Jflemay Design">
      <meta property="og:title" content="Products">
      <meta property="og:url" content="https://www.jflemay.com/products/">
      <meta property="og:type" content="article">
      <meta property="og:description" content="Jflemay is an architecture and product design studio based in London, led by Jean-Fran?ois C. Lemay, architect RIBA.">
      <meta property="og:image" content="https://www.jflemay.com/images/jflemay-logo-blue-square-500.png">
      <meta property="og:image:url" content="https://www.jflemay.com/images/jflemay-logo-blue-square-500.png">
      <meta property="article:author" content="https://www.facebook.com/jfclemay">
     <!-- Google+ / Schema.org -->
      <meta itemprop="name" content="Products">
      <meta itemprop="headline" content="Products">
      <meta itemprop="description" content="Jflemay is an architecture and product design studio based in London, led by Jean-Fran?ois C. Lemay, architect RIBA.">
      <meta itemprop="image" content="https://www.jflemay.com/images/jflemay-logo-blue-square-500.png">
      <meta itemprop="author" content="Jean-Fran?ois C. Lemay">
     <!-- Twitter Cards -->
     <!-- SEO -->
      <meta name="author" content="Jean-Fran?ois C. Lemay">
     <!-- Misc. tags -->
     <!-- is_singular -->
    <!-- END - Open Graph and Twitter Card Tags 2.2.7.2 -->
    	
    <script type="text/javascript" src="./Jflemay Design - Products_files/jf-galleries-script.js"></script>
    
    </head>
    
    <body data-rsssl="1">
    
    <div id="div-jfgalleriespreloadera-view">
    <img id="img-jfgalleriespreloadera-view" src="./Jflemay Design - Products_files/blank-slide.gif" alt="">
    </div>
    
    <div id="div-layer1"><!-- layer1 -->
    <div id="div-layer2"><!-- layer2 -->
    
    <div id="div-logo">
    <a href="https://www.jflemay.com/"><img src="./Jflemay Design - Products_files/jflemay-logo-grey-364.png" width="364" height="110" alt="Jflemay logo"></a></div>
    
    <div id="div-menu1"><!-- menu1 -->
    
    <span class="palegrey a-no-underline"><a href="https://www.jflemay.com/category/architecture/">Architecture</a></span><br>
    <span class="black a-no-underline"><a href="https://www.jflemay.com/products/">Products</a></span><br>
    <span class="palegrey a-no-underline"><a href="https://www.jflemay.com/about/">About</a></span>
    
    <div id="div-menu1-topright">
    <ul class="palegrey">
    <li><a href="https://www.jflemay.com/fr/produits/">Fran?ais</a></li>
    <li>English</li>
    </ul>
    <br>
    <span class="palegrey"><a href="https://www.jflemay.com/your-account/">Your account
    </a></span></div>
    
    <div id="div-menu1-cart">
      <a href="https://www.jflemay.com/basket/" title="View your shopping cart"><img src="./Jflemay Design - Products_files/shopping-cart-palegrey.png" width="56" height="47" alt="Shopping cart icon"><div id="div-menu1-cart-count">1</div>
      </a>
      </div>
    
    <!-- menu1 --></div>
    <div class="clearer30"></div>
    <!-- End of Wp header -->
    <div id="div-product-results"><!-- product-results -->
    
    <div class="woocommerce-notices-wrapper"></div><ul class="products columns-3">
    </ul>
    
    </div><!-- product-results -->
    
    <!-- Start of Wp footer -->
    <script type="text/javascript" src="./Jflemay Design - Products_files/jquery.blockUI.min.js"></script>
    <script type="text/javascript" src="./Jflemay Design - Products_files/js.cookie.min.js"></script>
    <script type="text/javascript">
    /* <![CDATA[ */
    var woocommerce_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%"};
    /* ]]> */
    </script>
    <script type="text/javascript" src="./Jflemay Design - Products_files/woocommerce.min.js"></script>
    <script type="text/javascript">
    /* <![CDATA[ */
    var wc_cart_fragments_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","cart_hash_key":"wc_cart_hash_03c62e6ceb16e3b4db140464fac27eab","fragment_name":"wc_fragments_03c62e6ceb16e3b4db140464fac27eab","request_timeout":"5000"};
    /* ]]> */
    </script>
    <script type="text/javascript" src="./Jflemay Design - Products_files/cart-fragments.min.js"></script>
    <script type="text/javascript" src="./Jflemay Design - Products_files/wp-embed.min.js"></script>
    
    <div class="clearer40"></div>
    <!-- layer2 --></div>
    <!-- layer1 --></div>
    
    <!-- End of Wp footer -->
    </body></html>
    
    Thread Starter Jean-Francois C. Lemay

    (@jfclemay)

    And this is the products archive when working:

    
    <!DOCTYPE html>
    <!-- saved from url=(0033)https://www.jflemay.com/products/ -->
    <html lang="en-US" xmlns:og="https://ogp.me/ns#" xmlns:fb="https://ogp.me/ns/fb#"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    <!-- Start of Wp header -->
    
    <title>Jflemay Design -  Products</title>
    <meta name="description" content="Jflemay is an architecture and product design studio based in London, led by Jean-Fran?ois C. Lemay, architect RIBA.">
    
    <meta name="robots" content="index, follow">
    <meta name="viewport" content="width=960">
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    	<span class="price"><span class="woocommerce-Price-amount amount"><span class="woocommerce-Price-currencySymbol">£</span>199</span></span>
    
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    Thread Starter Jean-Francois C. Lemay

    (@jfclemay)

    Hi,

    I would really appreciate to have a reply on this. The problem now seems to be occurring more frequently, almost once a day. I frequently have to disable and re-enable the Woocommerce plugin to repair my site.

    Thank you,

    Jf

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hey @jfclemay,

    Could you make sure that your WC database version is the same as your WooCommerce plugin. It’s currently at 3.8.1, not 3.9.2.

    Thread Starter Jean-Francois C. Lemay

    (@jfclemay)

    Hi Yuki,

    Thank you… Unfortunately the problem still exists. I’ve tried disabling all plugins except Woocommerce and WPML. I’ve updated to the latest version of Woocommerce. The problem still occurs about once a day.

    I’m behind on WPML updates since my subscription has run out.

    Any ideas? I’m thinking of purchasing Duplicator to change my site from multi-site to single-site WordPress.

    Thank you,

    Jf

    Latest Woocommerce system status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.jflemay.com
    Site address (URL): https://www.jflemay.com
    WC Version: 4.0.1
    REST API Version: ? 1.0.7
    WC Blocks Version: ? 2.5.14
    Action Scheduler Version: ? 3.1.4
    WC Admin Version: ? 1.0.3
    Log Directory Writable: ?
    WP Version: 5.3.2
    WP Multisite: ?
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.15
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 98 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.0.1
    WC Database Prefix: wp_
    Total Database Size: 29.71MB
    Database Data Size: 16.45MB
    Database Index Size: 13.26MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4_icl_languages_translations: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
    wp_4_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4_icl_strings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4_icl_string_positions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_string_translations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_icl_translations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_4_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4_woocommerce_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_blogs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_blog_versions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_duplicator_packages: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_eshop_base_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_countries: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_eshop_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_downloads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_download_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_option_names: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_option_sets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_eshop_states: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_eshop_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_languages_translations: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
    wp_icl_locale_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_strings: Data: 4.52MB + Index: 6.89MB + Engine InnoDB
    wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_pages: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    wp_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_translations: Data: 2.52MB + Index: 0.50MB + Engine InnoDB
    wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translate: Data: 1.52MB + Index: 0.09MB + Engine InnoDB
    wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translations: Data: 0.09MB + Index: 0.22MB + Engine InnoDB
    wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_status: Data: 1.28MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 1.38MB + Index: 0.05MB + Engine MyISAM
    wp_postmeta: Data: 1.23MB + Index: 0.29MB + Engine MyISAM
    wp_posts: Data: 0.34MB + Index: 0.12MB + Engine MyISAM
    wp_registration_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_site: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_sitemeta: Data: 0.21MB + Index: 0.01MB + Engine MyISAM
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 671
    page: 18
    polylang_mo: 2
    post: 14
    product: 32
    product_variation: 60
    revision: 16
    shop_coupon: 4
    shop_order: 4
    shop_order_refund: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ?
    
    ### Active Plugins (10) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.2.7.1
    WooCommerce Multilingual: by OnTheGoSystems – 4.7.9 – Not tested with the active version of WooCommerce
    WPML Media: by OnTheGoSystems – 2.5.2
    WPML Multilingual CMS: by OnTheGoSystems – 4.2.7.1
    WPML String Translation: by OnTheGoSystems – 2.10.5.1
    WPML Translation Management: by OnTheGoSystems – 2.8.6.2
    WP Better Attachments: by Dan Holloran – 1.3.11
    Disable Emojis (GDPR friendly): by Ryan Hellyer – 1.7.2
    Custom Post Templates: by Simon Wheatley – 1.5
    WooCommerce: by Automattic – 4.0.1
    
    ### Inactive Plugins (4) ###
    
    Duplicator: by Snap Creek – 1.3.28
    Google XML Sitemaps: by Arne Brachhold – 4.1.0
    Open Graph and Twitter Card Tags: by Webdados – 2.2.7.2 – Not tested with the active version of WooCommerce
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.9
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #74 - /products/
    Cart: #75 - /basket/
    Checkout: #76 - /checkout/
    My account: #77 - /your-account/
    Terms and conditions: #795 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Jflemay
    Version: 1.1
    Author URL: 
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: jflemay/woocommerce/archive-product.php version 3.3.0 is out of date. The core version is 3.4.0
    jflemay/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0
    jflemay/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0
    jflemay/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
    jflemay/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
    jflemay/woocommerce/single-product/short-description.php
    jflemay/woocommerce/single-product/tabs/additional-information.php
    jflemay/woocommerce/single-product/tabs/description.php
    jflemay/woocommerce/single-product/title.php
    jflemay/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 33
    Oldest: 2020-02-24 18:35:40 +0000
    Newest: 2020-03-24 10:29:24 +0000
    
    Pending: 1
    Oldest: 2020-03-30 19:48:29 +0000
    Newest: 2020-03-30 19:48:29 +0000
    
    
    Thread Starter Jean-Francois C. Lemay

    (@jfclemay)

    Hi Yuki,

    I’ve solved the problem by exporting my WordPress and Woocommerce data, erasing the WordPress (multi-site) installation, doing a clean install of WordPress (single site) and Woocommerce, and importing my data to recreate the posts and products.

    Thank you,

    Jf

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Shop page returns no product’ is closed to new replies.