ShopEngine Visual Elements Broken After WordPress Update (SpiritOdyssey.org)

  • Resolved 0zedek0

    (@0zedek0)


    5 months, 2 weeks ago

    Hi everyone,

    I’m reaching out for help with an issue I’m experiencing on my WooCommerce store (https://spiritodyssey.org/store/).

    After recently updating my WordPress version, the visual elements on my shop pages seem to be broken. Instead of the intended design, I’m seeing raw code displayed. Additionally, I’m unable to edit these pages in Elementor unless I enter Safe Mode. This leads me to believe the ShopEngine plugin might be conflicting with the updated WordPress version.

    Everything functioned properly before the update, so I’m hoping to find a solution to restore the visual elements and regain normal editing functionality in Elementor.

    Elementor version: 3.21.8

    ShopEngine version: 4.6.5

    WordPress version: 6.5.4

    thanks,

    zedek

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    Hi @0zedek0 ,

    Greetings! Hope you are well.

    We received your ticket regarding the same issue and have replied from our support forum accordingly. I’ve also checked your site and noticed that the Elementor Image and Heading widget codes are present on your Store page [screenshot].

    To ensure everything functions correctly, please follow these steps:

    1. Update All Plugins and WordPress:
      • Make sure that all your plugins, including Elementor, WooCommerce, and ShopEngine, are updated to their latest versions.
      • Also, ensure that your WordPress installation is up to date.
    2. Enable ShopEngine Templates, Widgets, and Modules:
      • Go to ShopEngine > Builder Templates and verify that all relevant templates are enabled.
      • Ensure that all the widgets and modules you need are activated.

    Regards

    Arif

    Thread Starter 0zedek0

    (@0zedek0)

    Hi I can confirm all my plug ins are up to date including my wordpress itself, releventant tempates, modules and widgets are also all active on shopengine, so I am unsure what is causing this issue

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    Hi @0zedek0,

    We received your ticket regarding the same issue and have replied to our support forum accordingly. For further assistance, please follow those tickets.

    Regards

    Arif

    Thread Starter 0zedek0

    (@0zedek0)

    Hi where are these further tickets with further assistance? I have not yet received any emails regarding the issue, and on the forum the hasn’t been any further support as of yet.

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    Hi @0zedek0,

    Please check your spam/junk folder for our email. If you still don’t see it, you can create a new ticket with another email address. Sometimes, we need to inspect the issue in your environment, but per WordPress standards and rules, we are not authorized to ask for login access here.

    I appreciate your understanding.

    Kind Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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