Shopify Buy Button

  • I’ve just installed three Shopify Buy Buttons on my website. The buttons loaded the first time on both Google Chrome and Safari, but since then, once I refreshed my page, they no longer appear on my website. It looks like they’re trying to load, but they never reappear. Shopify has said it is a problem on my wordpress end and they cannot help me.

    Is this a common problem or more importantly an easy fix?

    https://www.sunnycelebrations.com/place-an-order (click on Cupcake My Kid tab and scroll down. The missing buttons will be on the right).

    Thank you for any help with this.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Were you able to fix this? I see buttons in my Chrome.

    ^V

    Thread Starter sjkrueger

    (@sjkrueger)

    No fixes.

    Can you see it even after you refresh the page a few times? I still can’t see any of my buttons.

    Yes, they do show up. It might be a caching issue. Have you tried clearing your browser cache?

    You can find instructions here:
    https://refreshyourcache.com/en/home/

    ^V

    Thread Starter sjkrueger

    (@sjkrueger)

    I cleared my browser cache and it worked! … until I refreshed the page. I don’t want customers having this problem every time. Is there any way I can guarantee these buttons will load? Thank you for your time with this.

    So after clearing cache it works, but when you reload the page, buttons disappear? Am I understanding this correctly?

    ^V

    Thread Starter sjkrueger

    (@sjkrueger)

    Yes. That’s exactly what happens. I clear the cache and see it the first time the page loads. Once I close out the page or hit refresh, I get the symbol that the button is trying to load, but never does. Sigh.

    Do you have any caching plugins installed on your WordPress?

    Can you take a screenshot of the error console in Chrome when buttons disappear? If you open your page where this happens, and when buttons are not showing, hit F12 on your keyboard. It will open developer tools. There will be a tab “Console”, click it and take a screenshot if you see any red errors. If you see no red errors, then you don’t need to take the screenshot. Just come back and let me know.

Viewing 7 replies - 1 through 7 (of 7 total)
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