ShopMagic WooCommerce

  • Resolved yuhao18345

    (@yuhao18345)


    3 years, 9 months ago

    After the plug-in is installed in this site, the test email is not received. What is the reason?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support damianmachnik

    (@damianmachnik)

    Hi @yuhao18345

    Could you send me screenshot with a send test dialog? Here’s an example of a success but sometimes there’s an error message. I’d like to see that.

    The most common reason why send test is not working is lack of orders. This feature requires at least one order with order data.

    Thread Starter yuhao18345

    (@yuhao18345)

    I have the background to create the corresponding order, the display is sent successfully, but the mailbox did not receive

    Plugin Support damianmachnik

    (@damianmachnik)

    Hi @yuhao18345

    Understood. We have a troubleshooting checklist for such a situation. Check this link https://shopmagic.app/blog/shopmagic-troubleshooting-faq/#faq-5 and follow the steps from 1 to 5. After some tests, let me know what is and what is not working, and we will find a way to solve it.

    Pay special attention to step 3 – checking the Outcomes. If your automations receive Failed status, you will see what is causing it by viewing the logs. Copy and paste this error here.

    I’m looking forward for your answer.

    Plugin Support damianmachnik

    (@damianmachnik)

    We haven’t heard from you for a while and this issue looks like out of the ShopMagic’s scope.

    I’m closing this thread for now.

    If you will still have some problems – contact us directly [email protected]

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘ShopMagic WooCommerce’ is closed to new replies.