Shopping cart is not working

  • Resolved justawebbie

    (@justawebbie)


    9 years, 12 months ago

    Site: https://www.uafalumni.com/shop/
    I have Gold cart as well, version 2.9.7.8

    After I updated my plugin it all stopped working. I have tried all the tricks (different theme, disable all plugins) I have had to do in the past with this plugin to figure out what is going on. I am not a php wiz nor a coder. Please help! Image of form

    It has both the E-check and credit card fill in form showing plus the select type of payment. It has two country code places. I had to disable same as billing for shipping because the shopping cart was being whacked out and would not process the order and I could not get any help with it.

    Now it is keeps asking to put credit card in it over and over again. It is a vicious cycle.

    https://www.ads-software.com/plugins/wp-e-commerce/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Edward

    (@edwardinstinct)

    Hi

    I’m having a look at your site. Will reply again shortly.

    Regards
    Edward

    Edward

    (@edwardinstinct)

    When you were testing by changing to a default theme did you also make sure to clear the theme cache on this page

    SETTINGS > STORE > PRESENTATION (tab)

    On this page you’ll see a button that says Clear Theme Cache

    When you switch to the default theme make sure to click this before testing.

    Be sure the theme you are testing with does not have store template files in it.

    Another way you could test is by looking in your theme files using FTP.

    Look for the file named wpsc-shopping_cart_page.php

    Rename this file wpsc-shopping_cart_page-off.php

    Again MAKE SURE to visit the Store Presentation setting and clear the cache.

    Now test the store.

    Please let me know if this resolves the problem.

    Regards
    Edward

    Thread Starter justawebbie

    (@justawebbie)

    That worked guess it is the theme I am using because now it works. I will have to find a new theme I guess. I will make a child theme of twentythirteen in the meantime to get us by.

    Is there some good documentation on how to customize a theme to work with the plugin. I really liked our theme.

    Edward

    (@edwardinstinct)

    There’s nothing special you need to do to “work” with the plugin. Just follow the WordPress code standards. https://codex.www.ads-software.com/WordPress_Coding_Standards

    One of the major crimes I see themes commit is bad use of jquery and javascript. Pay particular attention follow the WordPress standards. Use enqueue do not just put javascript in the head of a file. Don’t include jquery more than once.

    Small things like that go a long way to building a proper WordPress theme.

    If just moving out the wpsc-shopping_cart_page.php file worked you can most likely continue to use the rest of the theme.

    If it’s more than just that file it’s possible to fix the theme *maybe* but might be easier to just do it with something better in the first place.

    I good plugin you can use to test theme compliance is WordPress Theme Check

    Best of luck

Viewing 4 replies - 1 through 4 (of 4 total)
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