Shopping Cart Not Updating For Guests

  • Resolved dickey1

    (@dickey1)


    8 years, 7 months ago

    Hello Jigoshop!
    My shopping cart works great for logged in users. There are no issues for known users. I’m having problems with guest checkouts. So this is what’s going on….

    When I’m a guest and try adding a product to my cart by clicking the “add to cart” button, it seems the page refreshes and the cart icon in the top corner doesn’t update. Also, there should be a box that pops up and says, “Product successfully added to cart”. I’m not seeing that box either. When I click on my empty shopping cart icon in the corner of the screen, it takes me to the cart page, then everything I originally added to my cart shows up! I can successfully add and delete items on the cart page as a guest with no problems, but when i’m on a product page, things just aren’t updating like they should. I have my system info listed below. Any ideas on what’s going on?

    ### WordPress Environment ###

    Home URL: https://dickeybub.net
    Site URL: https://dickeybub.net
    Jigoshop Version: 1.17.15
    Jigoshop Database Version: 1503180
    Log Directory Writable: ? To allow logging
    make /home3/dickey/public_html/wp-content/uploads/jigoshop-logs/ writable or define a custom JIGOSHOP_LOG_DIR.

    WP Version: 4.5
    WP Multisite: –
    WP Memory Limit: 96 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.4.45
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.42
    eAccelerator: ?
    APC: ?
    OpCache: ?
    Short Open Tag:
    Allow URL fopen:
    Session:
    Cookie Path: /
    Save Path: /tmp
    Use Cookies:
    Use Only Cookies:
    Max Upload Size: 64 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    Remote Post:
    Remote Get:

    ### Server Locale ###

    decimal_point: .
    thousands_sep: N/A
    mon_decimal_point: N/A
    mon_thousands_sep: N/A

    ### Active Plugins (18) ###

    Akismet: by Automattic – 3.1.10
    Cyclone Slider 2: by Nico Amarilla – 2.11.0
    Easy Review Builder: by dyerware – 0.9
    Embedly: by Embed.ly Inc – 4.0.12
    Jetpack by WordPress.com: by Automattic – 4.0.2
    Jigoshop Authorize.net PRO Gateway: by Jigoshop – 1.2.2
    JigoShop Advanced Ajax Layered Navigation: by Sixty One Designs – 1.0.2
    Jigoshop PDF Invoices: by Jigoshop – 3.1.1
    Jigoshop UPS Shipping Method: by 61 Designs – 1.0.8
    Jigoshop: by Jigoshop Limited – 1.17.15
    Kwayy HTML Sitemap: by Kwayy Infotech – 3.1
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    Mobile Website Builder for WordPress by DudaMobile: by DudaMobile – 1.0.5
    Ninja Forms: by The WP Ninjas – 2.9.42
    Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri
    INC – 1.7.17

    TinyMCE Advanced: by Andrew Ozz – 4.3.8
    WordPress HTTPS: by Mike Ems – 3.3.6
    WP Super Cache: by Automattic – 1.4.8

    ### Settings ###

    Taxes Enabled:
    Shipping Enabled:
    Force SSL:
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### Jigoshop Pages ###

    Shop Base: #203 – /all-products/
    Cart: #5 – /cart/
    Checkout: #11 – /checkout/
    Pay: #12 – /checkout/pay/
    Thanks: #13 – /checkout/thanks/
    My Account: #7 – /my-account/
    Edit Address: #8 – /my-account/edit-address/
    View Order: #10 – /my-account/view-order/
    Change Password: #9 – /my-account/change-password/
    Track Order: #6 – /order-tracking/
    Terms: #4580 – /terms-and-conditions/

    ### Taxonomies ###

    Product Types: configurable (configurable)
    downloadable (downloadable)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    virtual (virtual)

    ### Theme ###

    Name: Maya Shop
    Version: 2.8.6
    Author URL: https://yithemes.com/
    Child Theme: ? – If you’re modifying Jigoshop or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    Jigoshop Support: Not Declared

    ### Templates ###

    Overrides: maya/index.php
    maya/jigoshop/loop-on_sale.php
    maya/jigoshop/loop-shop.php

    https://www.ads-software.com/plugins/jigoshop/

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi dickey1,

    Usually its a problem with sessions and cache, try to clean up your cache and disable the cache plugins, it should help.

    Thread Starter dickey1

    (@dickey1)

    Hi Jigoshop!
    Do you know if I turn off my caching if anything negative can happen to my website? The cart does update successfully when I disable caching, but I’m concerned this could lead to a different problem.

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    Hi,
    Turning off the cache itself won’t give you any negative results other than increased page-load time. It may, however, uncover the underlying issues.

    Thread Starter dickey1

    (@dickey1)

    Is there a way I can submit a request for you to look at my config on the back end? I feel very strongly that I need to keep WP Super Cache active on my site but my cart still isn’t updating like it should, even though my configuration is correct. So let me know if I can have someone look into this for me. Thanks so much for your support!
    -andrea

    @dickey1: Please do not ask people to log into your site on here. Asking this is really frowned upon here. This is to protect users and to prevent people from trying to solicit work.

    If you would prefer a one-to-one discussion, please try https://directory.codepoet.com/ or https://jobs.wordpress.net/

    Thread Starter dickey1

    (@dickey1)

    I apologize for asking. I didn’t know this was frowned upon. I will look into your suggestions.

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    Feel free to contact us via the contact form at jigoshop.com if you have any further questions – as you can see, the forum rules here are quite strict ??

    Thread Starter dickey1

    (@dickey1)

    Problem solved!
    Apparently the settings in WP Super Cache have to be modified for my website so additional e-commerce pages (store, product) are excluded from the cache in order for the site to work properly. I excluded “store” and “product” pages using the advanced settings on WP Super Cache and now the “empty cart” and “update cart” buttons function properly.

    I will contact jigoshop if I have additional issues.

Viewing 8 replies - 1 through 8 (of 8 total)
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