Shopping Cart Shipping Calculation problem

  • I am having a problem with my Shopping Cart page. I have not been able to change the address when I click on ‘change address’ to calculate shipping costs, also when I select one of the two shipping options in the cart (I have two ‘local pick’ up and ‘flat rate’) the cart total does not update to the new amount. Yet, when I move to the checkout page I am able to select the shipping and the cart will update, but if I want to ship to another address there is no ‘update’ button to calculate the shipping to a different address. This is making check out very difficult for our customers.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • The form tags around the change address link are missing.

    Have a look at:
    Dashboard > WooCommerce > Status > Template overides (next to the bottom of the page).

    If you see some cart template overides there, these will be coming from your theme. If so, we are looking at theme code, not woocommerce code. www.ads-software.com is unable to support commercial themes so you would need to take the problem to your theme vendor’s support service.

    Thread Starter louhig1

    (@louhig1)

    Thank you so much for responding so quickly. There was indeed a lot of template overrides, so I will take it up with the theme vendor. Do you think the problem with the two shipping options not updating to the new amount is also a theme problem?

    Thanks again for your help!

    Regarding the second point, what should happen on checkout is this: if the customer edits a shipping address field, WooCommerce will sense that without needing to be told. WC goes quiet while an ajax call to the server is made. The user may see a fade out or a spinner momentarily. If the address change is sufficient to change the available shipping options, then the shipping options update automatically. So there is no update button.

    If it doesn’t work like that, again look for template overides for checkout elements and if found, discuss with your theme support.

    One test you could do is temporarliy switch to the Storefront theme to see how its supposed to work. Storefront is relatively lightweight so you will be seeing WooCommerce code, not theme code, then switch back to your theme.

    Thread Starter louhig1

    (@louhig1)

    You were totally right. When I switched to Storefront everything worked fine! Thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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