Shopping & Checkout Behavior Analysis

  • I have installed and configured the plugin per the instructions and it seems like it is mostly working, but there are some missing pieces in the google analytics data. I can see from prior issues here that when someone has a problem like this, you are looking at their site and telling them what to fix for their site. I think it would be more useful for me and perhaps future others, if you could tell me what you are looking at to determine what to fix so I can understand it myself and fix it again in the future if, for example, I make changes to the shopping and checkout flow on my site.

    Here is an image of the Shopping Behavior Analysis. Why are there zero sessions with Check-Out? How is that tracked and what can I look for to determine why it is not being tracked in our case?

    Here is an image of the Checkout Behavior Analysis. Nothing is being tracked with the suggested labels: “Checkout View”, “Billing Info”, “Proceed to payment”. What do those suggested labels actually correspond to in your code? I can read javascript code if you will tell me where to look and what to look for and then I (and others) can understand how to fix the issue for my specific situation.

    https://www.ads-software.com/plugins/enhanced-e-commerce-for-woocommerce-store/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi,

    We generally check if the required Enhanced Ecommerce events are firing well on your store using omnibug.

    We’re not sure why its not working for your store & hence would it be possible for you to share with us your store url?

    Thanks,

    Thread Starter pjv

    (@pjv)

    EDIT: sorry – everything I had written in this comment originally was wrong.

    here’s the store.

    Plugin Author Conversios

    (@tatvic)

    Hi pjv,

    Have you installed any plugin related to the checkout?

    Thanks and look forward to your reply.

    Thread Starter pjv

    (@pjv)

    I have many plugins installed on that site. I don’t know whether any of them affect the checkout. The site is customized in various ways. This is why I am more interested in understanding how your plugin works and how one would go about diagnosing a problem so I could try to make it work with my setup.

    Can you tell me what event is supposed to fire, and/or what function in your plugin corresponds with the empty “Sessions with Checkout” column in my first screenshot?

    Plugin Author Conversios

    (@tatvic)

    HI pjv,

    It would be difficult for us to explain here.

    Hence to troubleshoot your issue further, would it be possible for you to share with us the wp-admin credentials to our email marketing(at)tatvic(dot)com?

    Thank you & I look forward to your reply.

    Thread Starter pjv

    (@pjv)

    thanks, i’ll have a go at figuring it out myself.

Viewing 6 replies - 1 through 6 (of 6 total)
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