Shortcode conditions cannot be displayed correctly

  • Resolved Sliven

    (@slivenred)


    9 months, 3 weeks ago


    Hi there,

    Thank you for providing such an excellent plugin. I’ve encountered some issues while using it, specifically when I input shortcodes in the Elementor editor to display popular posts. The conditions I set display correctly in the editor’s preview mode, but once published, all the set conditions fail to work on the frontend.

    For instance, when I set it to display 2 posts, it actually shows 9 posts on the frontend. If I increase the number, the displayed number also increases, yet I can’t seem to figure out the pattern.

    Could you please help me confirm this issue? I greatly appreciate it!

    If you need to access the website, you can check: https://wicca.tw/, where I currently still have the popular posts display of your plugin on the homepage.

    Below are my screenshots for your easier understanding.

    Looking forward to your reply,
    Sliven

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Thanks for reaching out to us…

    We have checked our plugin in local server and it’s working perfectly…

    Please refer to below screenshot and check…

    1. https://prnt.sc/YuohQ8WAhIi7
    2. https://prnt.sc/fjYePuwgyxTi

    Note:- Please do not copy and paste the shortcode parameter because it causes the quote(“) issue. Please write manually.

    please check and let me know…

    Thread Starter Sliven

    (@slivenred)

    Hi Ketan,

    Thank you for your prompt response. Following your advice, I added settings to display 2 and 3 posts, as shown in the figure below:

    As previously mentioned, the correct number of posts displays normally in the backend preview, but the correct amount still does not show up during regular browsing.

    Thank you!

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Can you please create a new fresh test page add a shortcode and check the test page…

    Please check the default WordPress theme with our plugin and please let me know which theme you are using and whether you are using a free or pro version theme…

    Thanks

    Thread Starter Sliven

    (@slivenred)

    Hi Ketan,

    Sorry for the late response. In the meantime, I have conducted various tests, including adding new pages for display, adjusting various caching options in Cloudflare, WordPress plugin caching, and so on, but the issue still persists.

    I am currently using a paid theme called MasterStudy, which is the latest version. Even when I create a completely blank new page, the Slider still goes out of my control and does not display according to the correct parameters. Here is the page: https://wicca.tw/elementor-24212/

    I would appreciate your help with this matter. Thank you very much.

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Please send which shortcode you are using…

    Thanks,

    Thread Starter Sliven

    (@slivenred)

    Hi Ketan,

    The shortcode is [wtpsw_popular_post limit=”2″]

    Thank you

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Note:- Please do not copy and paste the shortcode parameter because it causes the quote(“) issue. Please write manually.

    Thanks,

    Thread Starter Sliven

    (@slivenred)

    Hi there,

    After I manually re-entered the data, the front end still displayed anomalies. Additionally, I attempted to input incorrect quotation marks, which resulted in a longer article count being displayed. Please refer to the attached image for your reference.

    Thank you for your attention to this matter.

    Best regards,
    Sliven

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    We need to check your wp-admin so please go to our website and join live chat…

    Thread Starter Sliven

    (@slivenred)

    Hi,

    Thank you for your assistance. I have set up a test website and provided backend login credentials through Live Chat on your website. I would appreciate it if you could take a look. Thank you very much.

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Thanks for sharing details…

    We have checked your website and you are assign 10 sticky posts then the limit is not working properly… sticky posts mean this post is displayed on wp-query first and sticky posts do not have a limit applied…

    Can you please all sticky posts convert “draft” status and check our plugin limit parameter…

    Thanks,

    Thread Starter Sliven

    (@slivenred)

    Hi,

    Thank you very much for your help. I didn’t realize before that the issue was caused by sticky posts. Additionally, I would like to ask if it’s possible to display popular posts while excluding sticky posts?

    I am very grateful.

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello,

    Sorry for the inconvenience, this is not possible with our plugin…

    Thanks

    Thread Starter Sliven

    (@slivenred)

    Dear Ketan,

    I would like to express my sincere gratitude for dedicating your valuable time to assist me in the debugging process. Your support is tremendously appreciated.

    I wish you continued growth and prosperity in your business endeavors.

    Thank you again for your kind assistance.

    Sincerely,
    Sliven

Viewing 14 replies - 1 through 14 (of 14 total)
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