Shortcode embed error

This indeed strange and not something I have heard of before. It is almost as if the webserver is deciding that the template files are not PHP files.

It would be useful, if you don’t mind, putting a link to a test page /post that is not working as inspecting that may give some clues. Please remember any link that is put in a reply will be public ( and the moderators will not then remove them ). You can add links in the initial topic which wont get index publicly.

I’ll do some googling too to see if anything helps.

OK a bit of a wild guess but could be permissions, or could be a security system – do you have any security plugins on live?

It could be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

You can do this without impacting other users see below.

If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
It will add some additional features under the menu item under Tools > Site Health.
On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

• This reply was modified 2 years, 5 months ago by Alan Fuller.

Thank you so much for your replies!
I am trying to work this out with the hosting company first of all, as I suspect it might be a difference in the hosting environment, so far he’s upgraded the php version, but it hasn’t resolved the issue.
I would rather not post a link to the site publicly, is there any way I can send you a link via dm?
Thanks!

If you go to tools>site health

And go to info and click the copy and then redact anything that relates to your domain ( there is nothing of security concern in the data )

And paste here it is likely to give as much info as could be useful.

If you want to send me the url you can use the contact form on https://fullworksplugins.com

Thanks Alan, here’s the info from Site Health:

### wp-core ###

version: 6.0.2
site_language: en_GB
user_language: en_GB
timezone: Europe/London
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 10
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/clients/client1/web46/web
wordpress_size: loading...
uploads_path: /var/www/clients/client1/web46/web/wp-content/uploads
uploads_size: loading...
themes_path: /var/www/clients/client1/web46/web/wp-content/themes
themes_size: loading...
plugins_path: /var/www/clients/client1/web46/web/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###

name: Twenty Twenty XXX (twentytwenty-XXX)
version: 1.0
author: XXX
author_website: (undefined)
parent_theme: Twenty Twenty (twentytwenty)
theme_features: core-block-patterns, widgets-block-editor, editor-style, automatic-feed-links, custom-background, post-thumbnails, custom-logo, title-tag, html5, align-wide, responsive-embeds, customize-selective-refresh-widgets, editor-color-palette, editor-font-sizes, editor-styles, widgets, menus
theme_path: /var/www/clients/client1/web46/web/wp-content/themes/twentytwenty-XXX

### wp-parent-theme ###

name: Twenty Twenty (twentytwenty)
version: 2.0
author: the WordPress team
author_website: https://en-gb.www.ads-software.com/
theme_path: /var/www/clients/client1/web46/web/wp-content/themes/twentytwenty

### wp-themes-inactive (1) ###

Twenty Twenty-Two: version: 1.2, author: the WordPress team

### wp-mu-plugins (1) ###

installatron_hide_status_test.php: author: (undefined), version: (undefined)

### wp-plugins-active (29) ###

AddToAny Share Buttons: version: 1.8.5, author: AddToAny
Admin Options Pages: version: 0.9.7, author: Johannes van Poelgeest
Advanced Custom Fields PRO: version: 6.0.2, author: WP Engine
Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic
Advanced Post Types Order: version: 4.5, author: Nsp Code (latest version: 4.5.7)
CC Child Pages: version: 1.40, author: Caterham Computing
Classic Editor: version: 1.6.2, author: WordPress Contributors
Classic Widgets: version: 0.3, author: WordPress Contributors
Custom Post Type UI: version: 1.13.1, author: WebDevStudios
Custom Post Type Widgets: version: 1.5.1, author: thingsym
Custom Sidebars: version: 3.35, author: WebFactory Ltd
Custom Twitter Feeds: version: 2.0.3, author: Smash Balloon
Display Eventbrite Events: version: 5.0.3, author: Fullworks
Google Analytics Dashboard for WP (GADWP): version: 7.8.2, author: ExactMetrics (latest version: 7.9.0)
Html5 Video Player: version: 2.5.7, author: bPlugins LLC (latest version: 2.5.8)
MC4WP: Mailchimp for WordPress: version: 4.8.10, author: ibericode
Ninja Forms: version: 3.6.14, author: Saturday Drive
Ninja Forms - Conditional Logic: version: 3.1, author: The WP Ninjas
Ninja Forms - PayPal Express: version: 3.0.15, author: The WP Ninjas (latest version: 3.1.2)
XXX Links: version: 1.0, author: Pau Iglesias
XXX Media Library: version: 1.0, author: Pau Iglesias
Recent Posts Widget With Thumbnails: version: 7.1.1, author: Kybernetik Services
Redirection: version: 5.3.4, author: John Godley
Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond)
Simple Lightbox: version: 2.9.1, author: Archetyped (latest version: 2.9.2)
UpdraftPlus - Backup/Restore: version: 1.22.22, author: UpdraftPlus.Com, DavidAnderson (latest version: 1.22.23)
WPFront Scroll Top: version: 2.0.7.08086, author: Syam Mohan
WP Mail SMTP: version: 3.5.2, author: WPForms
Yoast SEO: version: 19.6.1, author: Team Yoast (latest version: 19.7.1)

### wp-plugins-inactive (9) ###

Akismet Anti-Spam: version: 5.0, author: Automattic (latest version: 5.0.1)
Post Types Order: version: 1.9.9.1, author: Nsp Code
Server Info: version: 2.5.3, author: Usman Ali Qureshi
Vimeography: version: 2.3.1, author: Dave Kiss
WordPress Importer: version: 0.7, author: wordpressdotorg (latest version: 0.8)
WP All Export Pro: version: 1.7.6, author: Soflyy
WP All Import - ACF Add-On: version: 3.2.5, author: Soflyy
WP All Import Pro: version: 4.6.0, author: Soflyy
WP Maintenance Mode & Coming Soon: version: 2.5.1, author: Themeisle (latest version: 2.5.3)

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1687
imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 https://www.imagemagick.org
imagick_version: 3.4.4
file_uploads: File uploads is turned off
post_max_size: 800M
upload_max_filesize: 200M
max_effective_size: 200 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 122 MB
	imagick::RESOURCETYPE_DISK: 1073741824
	imagick::RESOURCETYPE_FILE: 6144
	imagick::RESOURCETYPE_MAP: 512 MB
	imagick::RESOURCETYPE_MEMORY: 256 MB
	imagick::RESOURCETYPE_THREAD: 6
imagemagick_file_formats: 3FR, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.26

### wp-server ###

server_architecture: Linux 4.15.0-163-generic x86_64
httpd_software: Apache
php_version: 7.3.12-1+ubuntu18.04.1+deb.sury.org+1 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 200M
php_post_max_size: 800M
curl_version: 7.58.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 10.1.48-MariaDB-0ubuntu0.18.04.1
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
max_allowed_packet: 16777216
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/clients/client1/web46/web/wp-content
WP_PLUGIN_DIR: /var/www/clients/client1/web46/web/wp-content/plugins
WP_MEMORY_LIMIT: 128M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### wp_mail_smtp ###

version: 3.5.2
license_key_type: lite
debug: No debug notices found.

Thank you for sending the URL that you want to keep private.

I visited it and can see nothing wrong.

That would indicate either your host fixed something or that something got cached and you have not yet cleared your cache.

Can you try this please

Edit the plugins/widget-for-eventbrite-api/templates_free/loops/loops_widget.php

and change

if ( $data->utilities->get_element( 'widgetwrap', $data->args ) ) {
	?><section class="widget"><?php
}

to

if ( $data->utilities->get_element( 'widgetwrap', $data->args ) ) {?>
  <section class="widget">
<?php }

i.e. put the html onto a separate line than the html

and send me a screenshot ( you can share screen sots by link here ) of teh source generated for the section.

It is a bit of a wild guess but it may be something with the way your webserver is interpreting php tags

Thanks again for your continued support with this!

I have tried updating that code – but I found it on the file
plugins/widget-for-eventbrite-api/templates_free/common_layout_widget.php
is this ok?

Unfortunately, it hasn’t resolved it.
I also tried adjusting the php tags around the closing section tag, but this hasn’t helped.

I am still in communication with the host, it’s taking a while for them to get back to me!

My bad – I pointed you at the wrong file – but you found the right one.

Have you tried, as mentioned earlier, using the health check plugin to test with default theme and no other plugins active ( without impacting user ) just to be sure it is not some strange plugin conflict.

I have tried to reproduce myself and have not been able to.

As the system does use templates is there any chance that some one edited a template ( incorrectly ), it would be common_layout_widget.php. Are there any directories either in the theme or child theme folders called widget-for-eventbrite-api or in wp-content/widget-for-eventbrite-api ?

There definitely aren’t any widget-for-eventbrite template files in the child or parent theme.

I haven’t tried the health check plugin yet. I’ll have time to do that tomorrow morning and I’ll let you know how I get on.

I have now tried the health check plugin.
I disabled all themes and plugins except the eventbrite one, and I still have the same problem.

I don’t supose you can think of any other possibilities?
thanks!

It is very strange indeed.

I don’t think you shared the exact shortcode you were using, just incase it is done strange edgecase bug. I don’t think so, but need to eliminate it.

Here’s the shortcode:

[wfea layout="widget" limit="10" thumb_align="eaw-alignleft" newtab="true" tickets="true"]

Thanks again!

Well that ruled out the shortcode, at least on my test.

I am just building a test site with your PHP version 7.3.12 just incase.

Next step I think

make a copy of plugins/widget-for-eventbrite-api/templates_free/common_layout_widget.php e.g. plugins/widget-for-eventbrite-api/templates_free/common_layout_widget.safe

and delete every thing in there and then just add

<div class="test">TEST TEST TEST</div>

That is all then we should get only output TEST TEST TEST