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Resolved carolaword
(@carolaword)

2 months, 2 weeks ago

Hi,
I’m using the Impreza theme with WPBakery builder. The theme allows me to create my own product layout page and it usually works with shortcodes, but now it simply shows the empty space, not even the shortcode as text. If I disable my product page layout and activate the default woocommerce one, it does shows the section. I even added a module the theme provides, that helps third party plugins to work, but it doesn’t. This is my staging site so is under maintenance, this is the screenshot of the line where the shortcode is: https://ibb.co/jVCBW5d
I hope you can help,
Thanks

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

joelporselvan
(@joelporselvan)

2 months, 2 weeks ago

Hi,
Thank you for reaching out. This is Joel Porselvan from the Customer Support Team.

Thank you for sharing the staging site URL. We noticed that your site is currently under maintenance, so we couldn’t view the front page.

We kindly request you to open a ticket at?https://upsellwp.com/support and provide the staging site credentials via Intercom chat, so our developers can investigate further.

Thanks,

Team UpsellWP

joelporselvan
(@joelporselvan)

2 months, 1 week ago

Hey there,

Just wanted to followup,

Since we have not received any response, this conversation has been closed.
If you require further assistance, please feel free to get in touch and create a support ticket by clicking here: https://upsellwp.com/support/ our support engineer will be available to assist you with your inquiries.

Thanks,
Team UpsellWP.

Thread Starter carolaword
(@carolaword)

2 months, 1 week ago

Sorry, I createda ticket and got my problem fixed, thank you!!!

joelporselvan
(@joelporselvan)

2 months, 1 week ago

You’re welcome! Glad to hear it’s been resolved!

?If you like our support and plugin, please leave a 5-star review for us here: https://www.ads-software.com/support/plugin/checkout-upsell-and-order-bumps/reviews/?filter=5

And mentioning a few features you liked would be fantastic!

Your feedback means a lot to us.

Also, if you have any further questions, please feel free to open a ticket at https://upsellwp.com/support.

Thanks

Team UpsellWP

Viewing 4 replies - 1 through 4 (of 4 total)

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