shortcode not working in pop up

  • Hi,
    I want to add a short code of a quiz created with the Thrive Quiz plugin in a Pop up . The pop up shows the splash page but when you click on the button to start the quiz, the pop up closes immediately and the user is not taken through the quiz sequence. Is there a conflict between WP Plugin lite and the Thrive Quiz shortcode?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Damian

    (@timersys)

    Hi @allypitman,
    it’s possible that the click is taken as a conversion and that’s the reason.
    Try wrapping the quiz in a div like this :

    <div class="spu-not-close"> [quiz] </div>

    Thread Starter allypitman

    (@allypitman)

    Hi Damian

    Thanks for your reply. I tried the code but its still closing the pop up when the button is clicked. Its also showing the actual code on the pop up too.
    Is there anything else I can try?
    thanks!

    Plugin Author Damian

    (@timersys)

    What you mean by showing the code? Could you share the url where I can see the issue?

    Thread Starter allypitman

    (@allypitman)

    sorted the visible code problem.
    But still having the same original problem where clicking the button closes the quiz rather than continuing the questions.

    Plugin Author Damian

    (@timersys)

    Could you share the url where I can see the issue?

    Thread Starter allypitman

    (@allypitman)

    Hi,
    If you go to https://www.learningbritishaccent.com. I’ve re-enabled the pop up so you can take a look at it.
    Thanks for your ongoing assistance with this issue

    Plugin Author Damian

    (@timersys)

    Is there any chance I can access your site to make some changes to my plugin and test it there?
    The issue here is that we check if the clicked elements it’s inside to popup and cancel the closing event based on that. But the clicked element (quiz button) it’s already removed and replaced when we do the check so the plugin thinks the click was performed outside the popup , so it close it.

    I would love to do some tests on your site to see if can solve the issue differently. You can contact and send login details in our form in https://wppopups.com/contact

    Thread Starter allypitman

    (@allypitman)

    Hi Damian,
    Weirdly I’ve tried the quiz pop up on my iPad and it works fine. I can click through all the questions and get to the results page. But doesn’t work in Safari on my Mac desktop.

Viewing 8 replies - 1 through 8 (of 8 total)
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