Shortcodes Disappeared

Also- unable to edit what Thankyou page the forms are linked to after they’ve been made. From memory, the Thankyou Page option and Shortcode were listed near each other in a section that seems to be unavailable once the form is created.

Hello,

We’ve seen this in a very rare percent of customers updating. Please try deactivating and reactivating the plugin first, many users have reported success with this.

If that does not help, please let us know, as we are still investigating this issue in detail.

Regards,
Jeremy
Fatcat Apps, Support Engineer

Hi Jeremy,
Thanks for getting back to me. I have deactivated and reactivated the plugin and it did not help. I still cannot access the shortcodes.

I did manage to find a workaround, but it’s far, far from ideal. If I’m editing an Opt-In form, and I select to change the layout, once I’ve chosen a new layout I’ll see the options for accessing the Thankyou Page, Mailchimp API and Shortcodes at the bottom again. However, I need to be careful not to click save or else my Opt In form that I’m editing will be saved back into the default.

Those options only appear to be there when I’m first editing a form. Once the form is saved, I can’t see it again unless I change the layout.

Hi There,

Sorry for thew slow response here, we’ve been real busy lately.

It appears your issue was entirely different, but it’s something we have been able to resolve in our most recent update.

Please let us know if you still experience any issue after updating. If needed please create a new post, or contact us at our support page, so we know it’s a problem with the new version.
I’ll be marking this post as resolved now since you should be all set.

Regards,
Jeremy Hoffman
Support Engineer
Fatcat Apps