Shortcodes not wokring

  • Resolved dewisarifahambami

    (@dewisarifahambami)


    2 years, 5 months ago

    Hello,

    I used the shortcodes to show the Facebook comment, but for now, the shortcodes are not working. But if I used the select post type to show Facebook in the plugin setting, the Facebook comment is showing. How can I fix this problem?

    Please check this link to know the location of the Facebook comment that I created with shortcodes https://prnt.sc/hnfHxKvRBZ83.
    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author GenialSouls

    (@genialsouls)

    Hi,

    We scraped your provided URL and now comments box is showing twice, for selected post and with shortcode.
    For any new post/page in future, you can turn on Facebook cache option from our plugin’s settings page.

    Please let us know if you need any further assistance.

    Regards

    Thread Starter dewisarifahambami

    (@dewisarifahambami)

    Hello,

    I’ve only used shortcodes but the comment still not showing, also I’ve turned on the Facebook cache option, you can check here: https://prnt.sc/WzVBXcaOzT0M.

    is there a way to fix the problem?

    Thank you.

    Plugin Author GenialSouls

    (@genialsouls)

    Hi,

    Are you talking about same URL? Now comments box is showing only once. Is it with shortcode?
    Or if there is a different URL, please share to check.

    Regards

    Thread Starter dewisarifahambami

    (@dewisarifahambami)

    Hello,

    Yes i only used the shortcodes for now, the comment box has appeared again.
    Thank you for your help

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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