shortcodes to restrict content by user role no longer work

This sounds similar to my issue which I posted a couple of days ago.

No help so far.

I’ll let you know if someone finds a solution.

Update:
1.) I forgot to mention that these shortcodes don’t seem to work in widgets either.
2.) I think the answer to my problem lies in this documentation on the new User Roles logic and organization — https://docs.ultimatemember.com/article/1328-new-roles-logic — but I’m sorry to say, it is so poorly written that I can’t really understand much of it. I hope UM can get it ‘translated’ and rewritten by someone who has a better command of English.

• This reply was modified 6 years, 7 months ago by Daniel Lerch.

I found the solution! It is surprisingly, maddeningly simple: It appears that in the shortcodes, UM now recognizes the “Role ID”, but not the “Role Title” — so this needs to be changed in your shortcodes.

In my case, I had a custom role called “Educator”, and previously I used this shortcode:

[um_show_content roles='educator']

In troubleshooting the problem today I noticed that in Ultimate Member > User Roles the Role ID for this role is “um_educator”. (I do not know if this was added on with the update or if it’s always been like this; I never had to deal with the Role ID before.) So I tried changing the shortcode to this, thinking how ridiculous it would be if that was the problem:

[um_show_content roles='um_educator']

It worked!

Weirdly, in the Menus, under “Ultimate Member Menu Settings”, if you restrict the menu to Logged In users, the options it shows you are of the Role Titles (e.g., “educator”), not Role IDs (e.g., “um_educator”). If I come across any other weirdness I’ll post it here.

Parting thoughts:
1.) Why on earth did UM make this major change without announcing it somehow?
2.) Why on earth is this change not reflected in the current documentation? (https://docs.ultimatemember.com/collection/263-20-documentation)

Our website (where we sell registrations to an online course we offer) was partially unusable for nearly a week until I figured this issue out on my own — again, no thanks to UM Support. I’d hoped to use UM for content control as we expand the site, but after this experience…no thanks.

Hi guys,

Here is the doc https://docs.ultimatemember.com/article/1334-umshowcontent-shortcode

Thanks!

Thank you for finally creating that documentation. Please don’t make such a big, disruptive change without notice or documentation in the future; this really had a big impact on our site, and took up probably six hours of my time in troubleshooting and creating a temporary workaround. Not cool.

Here’s some incorrect documentation that still exists on the UM site regarding content restriction:

https://docs.ultimatemember.com/article/226-restrict-content-on-a-page-post-to-specific-users-community-role

This is still incorrect – it would be great for UM to change this documentation to reflect the appropriate use of shortcodes here:
https://docs.ultimatemember.com/article/1334-umshowcontent-shortcode

This would have saved me a lot of time.