“Show All” subscribers is not working

  • Hi,
    I just updated to the new version and discovered, that the “Show All” link
    (…admin.php?page=newsletters-subscribers&showall=1) on the subscribers page in the dashboard generates only a blank page.
    Using the Filter-Button with “All Lists”, “All Status”, “All Subscribers” everything seems to be ok.
    Greetings
    Bernhard

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Tribulant Software

    (@contrid)

    @bhenselmann

    If the “Show All” link only shows a blank page, there might be too many subscribers to show so the site is running out of memory.

    You can confirm this by turning on debugging under Newsletters > Configuration on the right-hand side and then try it again to see if it shows an error message. Memory error?

    Thread Starter bhenselmann

    (@bhenselmann)

    @contrid
    Thanks for this fast response!
    I just tried it with the debugging mode, but it comes a blank page, too.
    So I went back to the configuration page, hovered the “?” after “Turn on debugging” and tried to open the logfile, but the logfile was not found.

    Thread Starter bhenselmann

    (@bhenselmann)

    I jsut looked into the MySQl-table and checked the Number of subscribers is 1848 – the same number which is shown using the Filter-Button with no filter choosed.

    Plugin Author Tribulant Software

    (@contrid)

    @bhenselmann

    If the blank page still doesn’t show an error message with debugging on, something else or the server may still force PHP error_reporting to stay off.

    The error won’t be in the plugin’s log file since it’s most likely a PHP memory_limit error message due to the hosting running out of memory.

    Plugin Author Tribulant Software

    (@contrid)

    @bhenselmann

    Did you manage with this and see an error message after turning on debugging?

Viewing 5 replies - 1 through 5 (of 5 total)
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