Show Certificates Not working

Hi @amein ,

We’re really sorry about the delay here.

We don’t currently have a copy of Beaver Builder or a way to test the scenario you describe.

Can you right-click the page when the editor is broken, choose Inspect, then let us know what you see in the browser Console tab?

It would also help if you could send us a copy of the system report from LearnDash LMS > Settings > Support, but remove any sensitive information (like a site URL).

Thanks

See attached Learndash report as requested



LEARNDASH SETTINGS
Learndash Version 4.10.1: November 16, 2023 12:21 pm
4.9.1: October 12, 2023 9:06 am
4.8.0.1: September 14, 2023 9:26 am
4.7.0.2: July 13, 2023 8:24 am
4.7.0.1: June 30, 2023 9:09 am
LearnDash License Valid Yes (last check: December 6, 2023 4:18 pm)
DB Version 2.5
Data Upgrade Courses 2.5 (November 14, 2017 6:56 am)
Data Upgrade Quizzes 2.5 (November 14, 2017 6:56 am)
Data ProQuiz Questions 2.5 (May 29, 2019 1:40 pm)
Data Course Access Lists Convert
Courses Count All (210) | Published (195) | Draft (5) | Private (8) | trash (2)
Lessons Count All (438) | Published (270) | Draft (103) | Pending Review (53) | Private (12)
Topics Count All (466) | Published (363) | Draft (94) | Private (9)
Quizzes Count All (198) | Published (198)
Groups Count 0
Assignments Count 0
Essays Count 0
Active LD Theme Legacy

Admin User Settings
Courses Auto-enroll Yes
Bypass Course limits Yes
Include in Reports No

Group Leader User Settings
Courses Auto-enroll No
Bypass Course limits No
Manage Groups No
Manage Courses No
Manage Users No

Builders
Course Builder Interface Yes
Shared Course Steps No
Quiz Builder Interface Yes
Quiz Shared Questions No

Permalinks
Nested URLs No
Courses Permalink slug /courses
Lessons Permalink slug /modules
Topics Permalink slug /topic
Quizzes Permalink slug /quizzes
Groups Permalink slug /groups
Courses Category base /course-category
Courses Tag /course-tag
Lesson Category base /lesson-category
Lessons Tag /lesson-tag
Topics Category base /topic-category
Topics Tag /topic-tag

Upload Directories
Assignment Upload Dir wp-content/uploads/assignments
Essay Upload Dir wp-content/uploads/essays

Defines
LEARNDASH_LMS_PLUGIN_DIR wp-content/plugins/sfwd-lms/
LEARNDASH_LMS_PLUGIN_URL //xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/wp-content/plugins/sfwd-lms/
LEARNDASH_DEBUG
LEARNDASH_SCRIPT_DEBUG
LEARNDASH_SCRIPT_VERSION_TOKEN 4.10.1
LEARNDASH_GUTENBERG 1
LEARNDASH_TRANSLATIONS 1
LEARNDASH_DEFAULT_THEME ld30
LEARNDASH_LEGACY_THEME legacy
LEARNDASH_ADMIN_CAPABILITY_CHECK manage_options
LEARNDASH_GROUP_LEADER_CAPABILITY_CHECK group_leader
LEARNDASH_COURSE_BUILDER 1
LEARNDASH_BUILDER_STEPS_UPDATE_POST
LEARNDASH_COURSE_STEPS_PRELOAD 1
LEARNDASH_COURSE_FUNCTIONS_LEGACY
LEARNDASH_LMS_DEFAULT_CB_INSERT_CHUNK_SIZE 10
LEARNDASH_QUIZ_BUILDER 1
LEARNDASH_BUILDER_DEBUG
LEARNDASH_DEFAULT_COURSE_PRICE_TYPE free
LEARNDASH_DEFAULT_COURSE_ORDER ASC
LEARNDASH_DEFAULT_COURSE_ORDERBY date
LEARNDASH_DEFAULT_GROUP_PRICE_TYPE closed
LEARNDASH_DEFAULT_GROUP_ORDER ASC
LEARNDASH_DEFAULT_GROUP_ORDERBY date
LEARNDASH_GROUP_ENROLLED_COURSE_FROM_USER_REGISTRATION1
LEARNDASH_FILTER_SEARCH 1
LEARNDASH_FILTER_PRIORITY_THE_CONTENT 30
LEARNDASH_UPDATES_ENABLED
LEARNDASH_LESSON_VIDEO 1
LEARNDASH_ADDONS_UPDATER
LEARNDASH_QUIZ_PREREQUISITE_ALT 1
LEARNDASH_QUIZ_RESULT_MESSAGE_MAX 15
LEARNDASH_LMS_DEFAULT_QUESTION_POINTS 1
LEARNDASH_LMS_DEFAULT_ANSWER_POINTS 0
LEARNDASH_LMS_DEFAULT_WIDGET_PER_PAGE 20
LEARNDASH_REST_API_ENABLED 1
LEARNDASH_BLOCK_WORDPRESS_CPT_ROUTES 1
LEARNDASH_TRANSIENTS_DISABLED 1
LEARNDASH_USE_WP_SAFE_REDIRECT 1
LEARNDASH_HTTP_REMOTE_GET_TIMEOUT 15
LEARNDASH_HTTP_REMOTE_POST_TIMEOUT 15
LEARNDASH_HTTP_BITBUCKET_README_DOWNLOAD_TIMEOUT 15
LEARNDASH_REPO_ERROR_THRESHOLD_COUNT
LEARNDASH_REPO_ERROR_THRESHOLD_TIME
LEARNDASH_LMS_DEFAULT_LAZY_LOAD_PER_PAGE 5000
LEARNDASH_LMS_DEFAULT_DATA_UPGRADE_BATCH_SIZE 1000
LEARNDASH_LMS_COURSE_STEPS_LOAD_BATCH_SIZE 500
LEARNDASH_DISABLE_TEMPLATE_CONTENT_OUTSIDE_LOOP 1
LEARNDASH_SELECT2_LIB 1
LEARNDASH_SELECT2_LIB_AJAX_FETCH 1
LEARNDASH_SETTINGS_METABOXES_LEGACY 1
LEARNDASH_SETTINGS_METABOXES_LEGACY_QUIZ
LEARNDASH_SETTINGS_HEADER_PANEL 1
LEARNDASH_SHOW_MARK_INCOMPLETE

Translations
Translation Files learndash - wp-content/plugins/sfwd-lms/languages/learndash-en_US.mo November 27, 2023 8:04 pm

SERVER SETTINGS
PHP Version 8.0.28
PHP OS Linux
PHP OS Family Linux
MariaDB version 10.11.5-MariaDB-1:10.11.5+maria~ubu2004
max_execution_time 300
max_file_uploads 20
max_input_time 300
max_input_vars 10000
post_max_size 128M
upload_max_filesize 128M
curl Yes
Version: 7.68.0
SSL Version: OpenSSL/1.1.1f
Libz Version: 1.2.11
Protocols: dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtmp, rtsp, scp, sftp, smb, smbs, smtp, smtps, telnet, tftp
mbstring Yes

WORDPRESS SETTINGS
WordPress Version 6.4.1
WordPress Home URL https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
WordPress Site URL https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Is Multisite No
Site Language en_US
Using Permalinks Yes
Object Cache No
DISABLE_WP_CRON
WP_DEBUG
WP_DEBUG_DISPLAY 1
SCRIPT_DEBUG
WP_DEBUG_LOG
WP_PLUGIN_DIR wp-content/plugins
WP_AUTO_UPDATE_CORE
WP_MAX_MEMORY_LIMIT 256M
WP_MEMORY_LIMIT 128M
DB_CHARSET utf8mb4
DB_COLLATE

TEMPLATES
learndash_template_style.css wp-content/themes/boss/learndash/learndash_template_style.min.css (X)
course.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course.php
course_content_shortcode.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_content_shortcode.php
course_details_admin.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_details_admin.php
course_info_shortcode.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_info_shortcode.php
course_list_template.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_list_template.php
course_navigation_admin.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_navigation_admin.php
course_navigation_switcher_admin.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_navigation_switcher_admin.php
course_navigation_widget.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_navigation_widget.php
course_navigation_widget_rows.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_navigation_widget_rows.php
course_progress_rows.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_progress_rows.php
course_progress_widget.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_progress_widget.php
course_registered_rows.php wp-content/plugins/sfwd-lms/themes/legacy/templates/course_registered_rows.php
learndash_course_complete_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_complete_message.php
learndash_course_expire_status_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_expire_status_message.php
learndash_course_inprogress_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_inprogress_message.php
learndash_course_lesson_not_available.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_lesson_not_available.php
learndash_course_not_started_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_not_started_message.php
learndash_course_points_access_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_points_access_message.php
learndash_course_points_user_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_points_user_message.php
learndash_course_prerequisites_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_prerequisites_message.php
learndash_course_steps_navigation.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_steps_navigation.php
learndash_course_student_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_student_message.php
learndash_course_visitor_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_visitor_message.php
learndash_group_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_group_message.php
learndash_lesson_assignment_upload_form.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_lesson_assignment_upload_form.php
learndash_lesson_assignment_uploads_list.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_lesson_assignment_uploads_list.php
learndash_lesson_video.css wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_lesson_video.min.css
learndash_lesson_video.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_lesson_video.php
learndash_pager.css wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_pager.min.css
learndash_pager.js wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_pager.min.js
learndash_pager.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_pager.php
learndash_quiz_front.css wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_quiz_front.min.css
learndash_quiz_messages.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_quiz_messages.php
learndash_quiz_statistics.css wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_quiz_statistics.min.css
learndash_template_functions.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_template_functions.php
learndash_template_script.js wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_template_script.min.js
lesson.php wp-content/plugins/sfwd-lms/themes/legacy/templates/lesson.php
profile.php wp-content/plugins/sfwd-lms/themes/legacy/templates/profile.php
quiz.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz.php
quiz/partials/show_quiz_check_page_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_check_page_box.php
quiz/partials/show_quiz_form_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_form_box.php
quiz/partials/show_quiz_info_page_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_info_page_box.php
quiz/partials/show_quiz_load_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_load_box.php
quiz/partials/show_quiz_lock_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_lock_box.php
quiz/partials/show_quiz_only_registered_users_box.phpwp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_only_registered_users_box.php
quiz/partials/show_quiz_prerequisite_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_prerequisite_box.php
quiz/partials/show_quiz_questions_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_questions_box.php
quiz/partials/show_quiz_result_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_result_box.php
quiz/partials/show_quiz_review_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_review_box.php
quiz/partials/show_quiz_review_buttons.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_review_buttons.php
quiz/partials/show_quiz_review_legend.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_review_legend.php
quiz/partials/show_quiz_review_questions.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_review_questions.php
quiz/partials/show_quiz_show_anker_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_show_anker_box.php
quiz/partials/show_quiz_start_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_start_box.php
quiz/partials/show_quiz_time_limit_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_time_limit_box.php
quiz/partials/show_quiz_toplist_add_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_toplist_add_box.php
quiz/partials/show_quiz_toplist_box.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz/partials/show_quiz_toplist_box.php
quiz_navigation_admin.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_navigation_admin.php
quiz_navigation_switcher_admin.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_navigation_switcher_admin.php
quiz_progress_rows.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_progress_rows.php
quiz_result_categories_email.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_result_categories_email.php
topic.php wp-content/plugins/sfwd-lms/themes/legacy/templates/topic.php
user_groups_shortcode.php wp-content/plugins/sfwd-lms/themes/legacy/templates/user_groups_shortcode.php

DATABASE TABLES
wpsg_learndash_user_activity Yes - rows(1366486) InnoDB utf8mb4_unicode_520_ci
wpsg_learndash_user_activity_meta Yes - rows(1369245) InnoDB utf8mb4_unicode_520_ci
wpsg_wp_pro_quiz_category Yes - rows(0) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_form Yes - rows(0) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_lock Yes - rows(0) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_master Yes - rows(196) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_prerequisite Yes - rows(0) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_question Yes - rows(253) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_statistic Yes - rows(38892) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_statistic_ref Yes - rows(38869) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_template Yes - rows(17) InnoDB utf8mb3_general_ci
wpsg_wp_pro_quiz_toplist Yes - rows(0) InnoDB utf8mb3_general_ci

WORDPRESS ACTIVE THEME
Boss. Child Theme Version: 2.3.1 Path: https://www.buddyboss.com/child-themes/

WORDPRESS ACTIVE PLUGINS
Beaver Builder Plugin (Pro Version) Version: 2.7.3.2 Path: https://www.wpbeaverbuilder.com/?utm_medium=bb&utm_source=plugins-admin-page&utm_campaign=plugins-admin-uri
Boss for LearnDash Version: 1.3.6 Path: https://www.buddyboss.com/product/social-learner-learndash/
BuddyBoss Products Updater Version: 1.2.8 Path: https://www.buddyboss.com/tutorials/buddyboss-updater-plugin/
BuddyPress for LearnDash Version: 1.3.0 Path: https://buddyboss.com/product/buddypress-learndash/
Catch IDs Version: 2.7 Path: https://catchplugins.com/plugins/catch-ids/
Display Certificates Version: 1.0 Path: https://your-plugin-website.com
Favorites Version: 2.3.3 Path: https://favoriteposts.com
Fusebox Player Version: 2.12.0 Update available: 2.13.7 (X) Path: https://support.fusebox.fm
FuseDesk for WordPress Version: 6.6.1 Path: https://www.FuseDesk.com/?utm_campaign=WordPress-Plugin&utm_source=PluginURI
Heartbeat Control by WP Rocket Version: 2.0.1 Path: https://www.ads-software.com/plugins/heartbeat-control/
LearnDash Licensing & Management Version: 1.3 Path:
LearnDash LMS Version: 4.10.1 Path: https://www.learndash.com
LearnDash LMS - Course Grid Version: 2.0.8 Path: https://www.learndash.com/
ManageWP - Worker Version: 4.9.17 Path: https://managewp.com
Memberium for Keap Version: 2.207 Path: https://www.memberium.com/
SearchWP Version: 4.3.9 Path: https://searchwp.com/
SearchWP Customizations Version: Path:
SSL Insecure Content Fixer Version: 2.7.2 Path: https://ssl.webaware.net.au/
Ultimate Addons for Beaver Builder Version: 1.35.17 Path: https://www.ultimatebeaver.com/
Uncanny Toolkit for LearnDash Version: 3.6.4.7 Path: https://www.uncannyowl.com/uncanny-learndash-toolkit/
WordPress Importer Version: 0.8.1 Path: https://www.ads-software.com/plugins/wordpress-importer/
WP 2FA - Two-factor authentication for WordPress Version: 2.5.0 Path: https://melapress.com/
WP All Export Version: 1.4.1 Path: https://www.wpallimport.com/upgrade-to-wp-all-export-pro/?utm_source=export-plugin-free&utm_medium=wp-plugins-page&utm_campaign=upgrade-to-pro
WP File Manager Version: 7.2.1 Path: https://www.ads-software.com/plugins/wp-file-manager

• This reply was modified 11 months, 3 weeks ago by amein.

images showing Console messages shown

Certificate module enabled: https://www.screenpresso.com/=iFXkf
Certificate Module disabled: https://www.screenpresso.com/=Vbm2g

• This reply was modified 11 months, 3 weeks ago by amein.

Hi @amein ,

We were able to test against Beaver Builder and everything works as expected in our test environment.

We noticed, however, that you have some plugins that could potentially conflict with what we’re doing. One is “Display Certificates”; it stood out because it sounds like it might have similar functions. We also wondered about the Ultimate Addons plugin.

Perhaps you could try with those disabled temporarily, perhaps in a Staging environment, and also check the site error log to see if anything is reported there. While initially this sounded like a front end issue with JS, it seems more likely that an error is happening on the PHP side and that it may be explained in the logs. (If disabling those 2 plugins temporarily didn’t help, maybe you could try disabling everything except Beaver Builder, LearnDash and our plugin temporarily to see if it is tied to Beaver Builder.)

Thanks!

Thanks for the response.

With only Learndash, BeaverBuilder and Uncanny plugins enabled. the error still persists.

The logs show this error if it helps.
2023/12/07 22:52:45 [error] 6400#6400: *669 FastCGI sent in stderr: “PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 274432 bytes) in /www/xxxxxxxxxxxxx_558/public/wp-includes/class-wpdb.php on line 2320” while reading upstream, client: 80.229.15.5, server: xxxxxxxxxxxxxxxxxxx.kinsta.cloud, request: “GET /my-cpd-certificates/ HTTP/2.0”, upstream: “fastcgi://unix:/var/run/php8.0-fpm-studentcounsellingtutor.sock:”, host: “staging-studentcounsellingtutor.kinsta.cloud:16172”, referrer: “https://xxxxxxxxxxxxxxxx.kinsta.cloud/”

Hi @amein ,

Thanks for confirming. It sounds like the issue isn’t related to the plugin directly, but that with the builder and other plugins, your edit page is running out of memory. The easiest solution would be to try increasing available memory, as that would at least help you to confirm that it works if more memory is available.

Is that something you could test?