Show Fields

Hello @giacomo016

Please send a link to this product page. I will check how the field is saved in the store and if the problem is at this stage.

Hi Tomasz, thanks for the replay and for the support.

I have 3 products with custom fileds:

https://tisanoreicabs.it/prodotto/promozione-3-settimane-di-intensiva-decotti-in-omaggio/

https://tisanoreicabs.it/prodotto/promozione-2-settimane-di-intensiva-decotti-in-omaggio-2/

https://tisanoreicabs.it/prodotto/promozione-1-settimana-di-intensiva-decotti-in-omaggio/

I make the order, but in the summary of the oder don’t apper the fields.

Thanks milion,
best regards

Giacomo.

Hello @giacomo016

The fields are saved as a product description. I checked it and it works – the description is visible in the Cart and Checkout. The summary contains information about the purchased product so this description should also be visible.
Please send us a full screenshot of the purchase summary for one of these products.

Good Morning Tomasz, thanks for the replay.

Here the screen:
https://snipboard.io/cQA9fq.jpg

There are no data in the text area filled in during the order.

They are not even in the order details.

To ship the order I would need this information in the order summary email. But unfortunately there are no written this information contained in the textarea.

Thanks milion
Best regards
Giacomo.

Hello @giacomo016

We need to take a closer look at it. Please contact us using this form (use Pre-sale Question).
wpdesk.net/get-support/

Hi Tomasz,

If I use Pre-sale, i can’t open a Ticket.

What should I do to open a ticket and ask for support?

can you help me?

Thanks milion,
best regards
Giacomo.

Hello @giacomo016

Pre-sale is an option for customers who do not have an account in our store. Click Next under the icons and the form should open.

Thanks, i open a ticket.

Best regards

Giacomo.

I solved thnaks the great support of Tomasz.

I have put in the field an html too long with HTML so the mail of WooCommerce cut the field.

Thanks milion Tomasz.
Best regards

Giacomo.