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  • Resolved nlatuny

    (@nlatuny)


    1 year, 1 month ago

    Been trying to contact support for over 2.5 weeks now with multiple email, but no reply. So I hope to find some help here.

    I’ve recently bought the Portfolio Filter Gallery Premium plugin and all works fine. However, when I add a long description to an image only a short bit of the text is shown:

    In this screenshot you can see exactly what I mean. The text is cut off. When the text is less then 1 row, you will see unnecessary white space:

    So how can I show the full description when it’s long and remove the unnecessary white space when it’s short?

    Many thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author A WP Life

    (@awordpresslife)

    Hi @nlatuny,

    Thanks for contacting us.

    We have already rpliead you on emails but you didn’t reply back.

    I think you have edited plugin by your self because the second layot does not support descriptions.

    Please reply on emails because wordpress des not allow to give premium plugin’s support here.

    Thanks

    Thread Starter nlatuny

    (@nlatuny)

    Hi A WP Life,

    What is your email address? Maybe it’s getting blocked for some reason… I now added [email protected] to the safe lift (as I don’t see it on the blocked list). I can’t find any emails received either, please resend.

    And I’m pretty sure I never changed the plugin myself. Is there a way to check if it’s modified? Not sure what you mean with “the second layout”. I’m using the first layout (the one on the left) which does support descriptions out of the box.

    Best regards,

    Nick

    • This reply was modified 1 year, 1 month ago by nlatuny.
    • This reply was modified 1 year, 1 month ago by nlatuny.
    • This reply was modified 1 year, 1 month ago by nlatuny.
    Plugin Author A WP Life

    (@awordpresslife)

    Yes that’s the email address – [email protected]

    You can also create a ticket on our helpdesk ticket system – https://awplife.com/account/member

    Thanks

    Thread Starter nlatuny

    (@nlatuny)

    We got it resolved through email. Thanks for the CSS edit.

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