Show/hide bug

Hi @gutterboy333,

Thanks for reaching out. May we request screenshots of the issue? This will help us to troubleshoot further.

We apologize for the inconvenience and I am waiting for your response.

Regards,
Mej, from Widget Options team

Hi there,

Sorry, I just re-read my OP and it didn’t make much sense haha – seems I didn’t do a very good job at explaining it.

Let me explain better with some examples – here are the two widgets I have setup:

View post on imgur.com

Then here is the settings for the display and how I have one set to be a dropdown:

Desktop/Tablet:

View post on imgur.com

Mobile:

View post on imgur.com

What happens:

• Neither shows on mobile
• The Desktop/Tablet category list shows at 768px (though sometimes it doesn’t, I’m not sure why – this was during testing with Chrome inspector resizing the screen – I believe it is more likely NOT to display at 768px when using the “Device toolbar, set at “responsive”).
• With both scenarios above, the desktop/tablet one always comes in at 992px
• If I change it to using the “Show” option rather than “Hide” it acts the same way.

It seems the only way I can get JUST the dropdown to show on mobile is to set the Desktop/Tablet to “hide on mobile”, and not set anything for the Mobile (dropdown) version. This causes it to:

• Displays ONLY the dropdown < 768px
• >= 768px BOTH display; however, sometimes the Desktop/Tablet one stops displaying once we hit around 785px (sometimes 870px) and only reappears once we are at 992px (in both scenarios)

So, overall very strange behaviour. I’m thinking perhaps a lot of this is due to the “orientation” setting used in the media queries?

Currently I have resorted to using my own CSS code to do what I need, until this issue is fixed.

Hi @gutterboy333,

Thanks for sending screenshots and we appreciate your efforts. I have tried reproducing the issue on my local website, but regrettably, we can’t replicate the problem. While our development team is trying to troubleshoot this issue, may we know what version of Widget Options you were using?

Regards,
Mej, from Widget Options team

We were using the latest version, 4.0.6.1.

We are also using the Bridge theme if that helps?

Hi @gutterboy333,

We recently released a new version of Widget Options. Have you updated the plugin yet?

We strongly recommend updating to the latest version, as it includes a patch for the show/hide bug.

Thank you, and we’d appreciate your feedback on this update!

Kind Regards,
Mej, Widget Options Team