Show only assigned tickets?

  • Hello everybody

    We tested the plugin for about a week and it works great!

    But I have a short question: All created tickets are public, so everyone can see and edit them. Is there a way that agents can only view tickets that are assigned to them?

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  • Hi

    If ticket type is Public then agents can see all ticket. If ticket type is Private then the ticket will be visible to assigned agents,supervisors and admin.

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