Show Past Appointments not working

  • Resolved sjanej

    (@sjanej)


    8 years, 1 month ago

    Hi there,
    Ive been doing some testing on this plugin and so far its been doing a great job. I do have a few issues though.
    1. After a day has past a button appears under the list of appointments “show past appointments”. This is great as its a handy tool. My problem is that when i click the button the little circle goes around and around and then the button disappears and nothing else happens. Im still sitting on the same page looking at the same things but there are no past appointments and the button has gone.
    2. No matter what time I set to have the email reminder to go (I have tried both 6pm and 8pm) the reminder doesnt arrive until 1am in the morning. This isant really a good time as i want there to be enough time for people to cancel their appointment if they have forgotten.
    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter sjanej

    (@sjanej)

    Hi, thanks for your reply.
    I will send an email to support.
    For the reminders – I am wanting the reminder to go out the day before, but it is not going out until 1am in the morning before an 8am appointment. This has happened no matter what time I set in admin for the reminders to go out. I would like them to receive the reminder the night before not at 1am in the morning. I have changed the time from 6pm to 8pm and then to 3pm and each time it still sends the reminder at 1am

    Thread Starter sjanej

    (@sjanej)

    Just thought I would let you know that I seem to have fixed the first problem with the show past appointments. Im not sure what was wrong but I manually transferred the files using ftp and it seems to be working now. Possibly a hiccup when I first loaded the plugin.
    Im still sorting through getting the email reminders to work. I initially had the wrong settings for the cron job due to a lack of understanding on my behalf as Ive never set one up before. Its still not working quite the way I want it to so Im doing more testing but Im thinking it may have to do with the cancellation time. I have set it to 24hrs but have now changed it to 12 hrs to see if it works correctly.

    Plugin Author Bookly

    (@ladela)

    Hi, thanks for the update on this case. We are glad that you almost got it all working now. Please, reply to our email with any additional details of the case so we could help you get it sorted faster.

    Best regards,
    Ladela Team

Viewing 3 replies - 1 through 3 (of 3 total)
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