• Resolved upenieks

    (@upenieks)


    Hi, i have stumbled upon situation, that i have chose related products, but in the loop grid there is related products + more. I want to show only selected related products and if there is no related product just no to show any, how can i do that ?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @upenieks,

    Greetings from WebToffee Support!

    Thank you for reaching out to us regarding the issue you’ve experienced. After inspecting the product page URL provided, it seems that the related products widget currently displayed on your site is being generated by the Elementor plugin. There’s a possibility that the slider provided by the Related Products for WooCommerce plugin is being overridden by the Elementor widget.

    To address this issue and ensure that the Related Products widget displays properly, kindly enable the ‘Override theme’s template’ option in the plugin’s general settings and check if the issue persists.

    If the issue persists even after enabling this option, please provide us with the following information:

    1. Screenshots of the plugin’s main settings page. This will give us insight into your current configuration and help identify any potential issues.
    2. WooCommerce System Status report: You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This will provide details about your site environment.

    By providing us with this information, we’ll be able to further investigate and resolve the issue for you.

    We appreciate your cooperation and look forward to your response.

    Thread Starter upenieks

    (@upenieks)

    Yeah i enabled, but nothing changes. Still products without related prducts shows different products etc. Is there any email where i can send both files ?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @upenieks,

    Thanks for getting back to us. However, we’re sorry to hear that the issue persists despite enabling the suggested option.

    You may share the WooCommerce System Status report and a screenshot of the plugin’s main settings page through this link.

    Once we receive the files, we’ll thoroughly examine them to identify any underlying issues and provide you with a resolution.

    Thank you for your cooperation, and we look forward to resolving this issue for you.

    Thread Starter upenieks

    (@upenieks)

    sent ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘showing adittional items’ is closed to new replies.