Showing product images in iOs system issue

  • Resolved vialactea

    (@vialactea)


    4 years, 11 months ago

    Hello,
    I found some issue with the product images in iOs devices ( iphones, Macs,…), for some random products.
    I’ve been some days trying to solve it but I don’t know how.
    For the products with the issue, in the shop page the picture doesn’t appear and if you go to the product page, the image is totally black.
    It is only happening for iOs devices. Android and Windows no problem.
    If I change the product image for another picture, then this new picture is shown in shop page and in the product page. However, if I come back to the right picture ( picture of my product) the picture is again not shown.
    I tried to modify the pictures with the issue ( new name, new format, new size,…) but issue is still there.

    Thanks and regards
    Pablo

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support EtienneP a11n

    (@etiennep)

    Hi there!

    Could you provide us with a link to one of the products with this problem? and also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thank you!

    Plugin Support EtienneP a11n

    (@etiennep)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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