Showing Unknown User Logged Out? (but never logged in)

I keep getting unknown in the log.

unknown 2 event(s) automatically deleted by system
unknown Successfully logged in

Why is this happening

Hi,

Fouldsy99 please open a separate ticket since your issue is different.

Hi Innervates,

Can you please enable the Data Inspector from the plugin options and check if there is a real username reported in the data inspector?

I enabled Data Inspector and it just gave me a white page, had to delete plugin via FTP to get my website back.

I have sinced tried to re-add the plugin and when I activated it gives me the same white page making my website un-viewable?

Cheers

Hi Fouldsy99,

Can you give us more information about your setup? It seems something is clashing with our plugin. The information I need is:

1. What plugins you have installed
2. What version of WordPress you are using
3. What version of PHP you are using etc

Please note that it is better not to disclose any of such information hence it would be better to send such info directly to use via email on [email protected]

Looking forward to hearing from you.

Hi there,

I seem to have the same issue and have traced some IP addresses back to the same location in Germany and the US. I’ve installed the Data Inspector but don’t know how to use it. What should I look for?

Regards

Neil

Hi Rosbi69,

First of all thanks for using our plugin.

As instructed via email, once you enable the data inspector you should see a small icon next to each alert. Click on that icon to see more details about the alert in question.

We would need a screenshot of those details for now. Once we have more information we will instruct you of what to do next via email.

Thank you.

Hi All,

I can confirm that we identified the issue and solved it. We should be releasing an update of the plugin later on this week or next week, though in the meantime you can download the fix from this location.

Note: Right click the link, copy the link and copy it in a new browser for it to work and download the plugin update.

Should you have any further queries do not hesitate to get in touch and thanks for reporting such issue and providing us with the details.

In the meantime would really appreciate if you can rate our plugin and also our service ??

Thanks for the speedy response. I really appreciate it.

BTW, was it a valid security issue (or can you not say on the forum)?

TIA

N

Hi Rosbif69,

Glad it is solved.

No it was not a security issue; i.e. it was not related to some kind of requests. It was a bug from our end.

Would be happy if you can rate our plugin. Thanks for using our plugin.