• Resolved nward85

    (@nward85)


    It seems on one of my clients site, after the recent update, the Analytics just show a blank screen. There are no browser errors. Tested in Safari and Chrome. Any pages under Analytics just redirects to Woocommerce > Dashboard with a blank screen.

Viewing 11 replies - 16 through 26 (of 26 total)
  • @wpmuguru

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.trenddr.com
    Site address (URL): https://www.trenddr.com
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    						Learn how to update
    
    ### Customer/Order CSV Export ###
    
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    @wpmuguru

    Adminer by Frank Bültge – 1.4.5
    Advanced Custom Fields by Elliot Condon – 5.8.1
    AMP by AMP Project Contributors – 1.2.0
    Checkout Address Sugessions for WooCommerce by Raman – 1.2.9 – Not tested with the active version of WooCommerce
    Child Themify by John P. Bloch – 2.0.1
    Cloudflare by John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team) – 3.3.3
    WC Marketplace by WC Marketplace, The Grey Parrots – 3.3.7
    WooCommerce With fetchr by fetchr – 1.3.5 – Not tested with the active version of WooCommerce
    FormCraft by nCrafts – 3.81
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    Mailgun by Mailgun – 1.7.1
    Menu Icons by ThemeIsle – 0.11.5
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    Product Sales Report for WooCommerce by Potent Plugins – 1.4.8 – Not tested with the active version of WooCommerce
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    Advanced Frontend Manager by WC Marketplace – 3.0.1
    Widget Logic by WPChef – 5.10.2
    Checkout Field Editor for WooCommerce by ThemeHiGH – 1.3.2
    Woocommerce Dreamfox Media Dropshippers by Dreamfoxmedia.com – 1.0.1 – Not tested with the active version of WooCommerce
    Product Feed PRO for WooCommerce by AdTribes.io – 5.9.1
    WooCommerce Admin by WooCommerce – 0.14.0
    WooCommerce Extended Coupon Features FREE by Soft79 – 3.1.0
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    WooCommerce Coupon Shortcodes by itthinx – 1.11.0
    WooCommerce Customer/Order CSV Export by WooThemes / SkyVerge – 4.0.5 – Not tested with the active version of WooCommerce
    Google Ads for WooCommerce by Kliken – 1.0.0 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration by WooCommerce – 1.4.9
    WooCommerce Advanced Product Quantities by WP BackOffice – 2.1.9 – Not tested with the active version of WooCommerce
    Booster for WooCommerce by Algoritmika Ltd – 4.4.1
    WooCommerce Print Invoices/Packing Lists by SkyVerge – 3.3.1 – Not tested with the active version of WooCommerce
    WooCommerce by Automattic – 3.6.4
    WordPress Importer by wordpressdotorg – 0.6.4
    Yoast SEO by Team Yoast – 11.5 – Not tested with the active version of WooCommerce
    WP All Import Pro by Soflyy – 4.5.6
    WP Email Template PRO by A3 Revolution – 2.2.2 – Not tested with the active version of WooCommerce
    WP All Import – WooCommerce Add-On Pro by Soflyy – 3.0.7
    YITH WooCommerce Ajax Search by YITH – 1.6.8
    YITH WooCommerce Wishlist by YITH – 2.2.11

    @younes89 thanks for the system reports – nothing is jumping out at me there that appears out of the ordinary. So just to confirm, all WooCommerce Admin pages are showing up blank for you? Dashboard, Analytics reports?

    If so on those pages, are there any error messages being shown in your JavaScript console in the browser?

    Thanks @younes89 – I’ve started to go through and install some of the plugins to try and see if I could find the mix to create the bug. So far I haven’t had any luck. The error message refers to some logic that exists in multiple places throughout the wc-admin code base, so it is difficult to track down based off that error message.

    By chance have you, or are you able to disable plugins one-by-one to see if disabling one might allow the wc-admin dashboard to render properly?

    Alternatively, if you have a staging environment I could access, I might be able to debug further.

    @younes89 one other idea – in your browser JavaScript console, can you type in wcSettings.wcAdminSettings and hit enter on the dashboard page, and post a screenshot?

    It should look something like this: https://cloudup.com/c5CuktZ0PJW

    @timmydcrawford Please check the below shared screen shot:

    https://drive.google.com/file/d/1aiQlRJbIXnrz4o5dFejNtD-juPVpiMlW/view?usp=sharing

    I can share with you an admin access for further debugging, please let me know where can I share the access details.

    Thank You.

    @younes89 thanks so much for the screenshot – I thought that might be the problem but your screenshot confirmed the cause! I have a code fix in progress that will get shipped in the release next week:

    https://github.com/woocommerce/woocommerce-admin/pull/2577

    Moderator Hari Shanker R

    (@harishanker)

    Hi @younes89

    Just checking-in here in case you missed our message.

    Would it be possible for you to send in the WooCommerce system status report to us – especially the Active Plugins section? This would be helpful for us in troubleshooting.

    Thanks!

    Hi @harishanker

    I think your team team is already working on a fix, if I’m not mistaken.

    https://github.com/woocommerce/woocommerce-admin/pull/2577

    @timmydcrawford @wpmuguru @harishanker

    The reported issue is resolved in the latest plugin update. Thank you guys for your response and continuous support.

Viewing 11 replies - 16 through 26 (of 26 total)
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