Shows blank screen
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It seems on one of my clients site, after the recent update, the Analytics just show a blank screen. There are no browser errors. Tested in Safari and Chrome. Any pages under Analytics just redirects to Woocommerce > Dashboard with a blank screen.
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### WordPress Environment ### WordPress address (URL): https://www.trenddr.com Site address (URL): https://www.trenddr.com WC Version: 3.6.4 Log Directory Writable: ? WP Version: 5.2.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.29 (Ubuntu) PHP Version: 7.2.19-0ubuntu0.18.04.1 PHP Post Max Size: 128 MB PHP Time Limit: 3600 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.0g SUHOSIN Installed: – MySQL Version: 5.7.26-0ubuntu0.18.04.1 Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Hide errors from visitors: ? ### Active Plugins (46) ### Adminer: by Frank Bültge – 1.4.5 Advanced Custom Fields: by Elliot Condon – 5.8.1 AMP: by AMP Project Contributors – 1.2.0 Checkout Address Sugessions for WooCommerce: by Raman – 1.2.9 – Not tested with the active version of WooCommerce Child Themify: by John P. Bloch – 2.0.1 Cloudflare: by John Wineman Furkan Yilmaz Junade Ali (Cloudflare Team) – 3.3.3 WC Marketplace: by WC Marketplace The Grey Parrots – 3.3.7 WooCommerce With fetchr: by fetchr – 1.3.5 – Not tested with the active version of WooCommerce FormCraft: by nCrafts – 3.81 Google Captcha (reCAPTCHA) by BestWebSoft: by BestWebSoft – 1.44 Mailchimp for WooCommerce: by Mailchimp – 2.1.17 MailChimp: by MailChimp – 1.5.7 Mailgun: by Mailgun – 1.7.1 Menu Icons: by ThemeIsle – 0.11.5 PayPal Currency Converter PRO for WooCommerce: by Intelligent-IT – 2.2.4 Multisite – Not tested with the active version of WooCommerce Product Sales Report for WooCommerce: by Potent Plugins – 1.4.8 – Not tested with the active version of WooCommerce PW WooCommerce Bulk Edit: by Pimwick LLC – 2.56 Redirection: by John Godley – 4.3.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1 Animated Infinite Scroll - WordPress Plugin: by SB Themes – 1.1 Ultimate Member: by Ultimate Member – 2.0.49 WC Coupons by Country: by AxisThemes – 1.0.0 – Not tested with the active version of WooCommerce Advanced Frontend Manager: by WC Marketplace – 3.0.1 Widget Logic: by WPChef – 5.10.2 Checkout Field Editor for WooCommerce: by ThemeHiGH – 1.3.2 Woocommerce Dreamfox Media Dropshippers: by Dreamfoxmedia.com – 1.0.1 – Not tested with the active version of WooCommerce Product Feed PRO for WooCommerce: by AdTribes.io – 5.8.9 WooCommerce Admin: by WooCommerce – 0.14.0 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.0 WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.2.7 – Not tested with the active version of WooCommerce WooCommerce Coupon Shortcodes: by itthinx – 1.11.0 WooCommerce Customer/Order CSV Export: by WooThemes / SkyVerge – 4.0.5 – Not tested with the active version of WooCommerce Google Ads for WooCommerce: by Kliken – 1.0.0 – Not tested with the active version of WooCommerce WooCommerce Google Analytics Integration: by WooCommerce – 1.4.9 WooCommerce Advanced Product Quantities: by WP BackOffice – 2.1.9 – Not tested with the active version of WooCommerce Booster for WooCommerce: by Algoritmika Ltd – 4.4.1 WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.3.1 – Not tested with the active version of WooCommerce WooCommerce Sequential Order Numbers: by SkyVerge – 1.8.3 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.6.4 WordPress Importer: by wordpressdotorg – 0.6.4 Yoast SEO: by Team Yoast – 11.5 – Not tested with the active version of WooCommerce WP All Import Pro: by Soflyy – 4.5.6 WP Email Template PRO: by A3 Revolution – 2.2.2 – Not tested with the active version of WooCommerce WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.0.7 YITH WooCommerce Ajax Search: by YITH – 1.6.8 YITH WooCommerce Wishlist: by YITH – 2.2.11 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### install.php: install.php ### Must Use Plugins (1) ### SSO: by Garth Mortensen Mike Hansen – 0.2 ### Settings ### API Enabled: ? Force SSL: – Currency: AED (AED) Currency Position: left_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #8 - /shop/ Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: ? Page does not contain the shortcode. Terms and conditions: #2 - /terms-conditions/ ### Theme ### Name: Flatsome child Version: 1.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.8.3 Parent Theme Author URL: https://www.uxthemes.com/ WooCommerce Support: ? ### Templates ### Overrides: flatsome-child/woocommerce/archive-product.php version 3.3.0 is out of date. The core version is 3.4.0 flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/thankyou.php flatsome-child/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0 flatsome-child/woocommerce/content-product_cat.php flatsome-child/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0 flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome-child/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome-child/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.6.0 flatsome-child/woocommerce/single-product.php Outdated Templates: ? Learn how to update ### Customer/Order CSV Export ### Order Export Format: custom Customer Export Format: default Automatically Export Orders: email Export Trigger: schedule Export Start Time: 10:00pm Export Interval: 43200 Next Export: Scheduled on July 27 2019 10:00 pm Order Statuses: Product Categories: Products: Automatically Export Customers: disabled ### Action Scheduler ### Complete: 2,022 Oldest: 2019-05-31 17:50:26 +0000 Newest: 2019-06-28 12:24:53 +0000 Pending: 3 Oldest: 2019-06-28 13:24:53 +0000 Newest: 2019-06-28 17:51:44 +0000 Canceled: 4 Oldest: 2019-06-17 19:02:07 +0000 Newest: 2019-06-26 05:32:16 +0000 In-progress: 0 Oldest: – Newest: – Failed: 1 Oldest: 2019-04-19 18:21:25 +0000 Newest: 2019-04-19 18:21:25 +0000
Adminer by Frank Bültge – 1.4.5
Advanced Custom Fields by Elliot Condon – 5.8.1
AMP by AMP Project Contributors – 1.2.0
Checkout Address Sugessions for WooCommerce by Raman – 1.2.9 – Not tested with the active version of WooCommerce
Child Themify by John P. Bloch – 2.0.1
Cloudflare by John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team) – 3.3.3
WC Marketplace by WC Marketplace, The Grey Parrots – 3.3.7
WooCommerce With fetchr by fetchr – 1.3.5 – Not tested with the active version of WooCommerce
FormCraft by nCrafts – 3.81
Google Captcha (reCAPTCHA) by BestWebSoft by BestWebSoft – 1.44
Mailchimp for WooCommerce by Mailchimp – 2.1.17
MailChimp by MailChimp – 1.5.7
Mailgun by Mailgun – 1.7.1
Menu Icons by ThemeIsle – 0.11.5
PayPal Currency Converter PRO for WooCommerce by Intelligent-IT – 2.2.4 Multisite – Not tested with the active version of WooCommerce
Product Sales Report for WooCommerce by Potent Plugins – 1.4.8 – Not tested with the active version of WooCommerce
PW WooCommerce Bulk Edit by Pimwick, LLC – 2.56
Redirection by John Godley – 4.3.1
Regenerate Thumbnails by Alex Mills (Viper007Bond) – 3.1.1
Animated Infinite Scroll – WordPress Plugin by SB Themes – 1.1
Ultimate Member by Ultimate Member – 2.0.49
WC Coupons by Country by AxisThemes – 1.0.0 – Not tested with the active version of WooCommerce
Advanced Frontend Manager by WC Marketplace – 3.0.1
Widget Logic by WPChef – 5.10.2
Checkout Field Editor for WooCommerce by ThemeHiGH – 1.3.2
Woocommerce Dreamfox Media Dropshippers by Dreamfoxmedia.com – 1.0.1 – Not tested with the active version of WooCommerce
Product Feed PRO for WooCommerce by AdTribes.io – 5.9.1
WooCommerce Admin by WooCommerce – 0.14.0
WooCommerce Extended Coupon Features FREE by Soft79 – 3.1.0
WooCommerce Conditional Shipping and Payments by SomewhereWarm – 1.2.7 – Not tested with the active version of WooCommerce
WooCommerce Coupon Shortcodes by itthinx – 1.11.0
WooCommerce Customer/Order CSV Export by WooThemes / SkyVerge – 4.0.5 – Not tested with the active version of WooCommerce
Google Ads for WooCommerce by Kliken – 1.0.0 – Not tested with the active version of WooCommerce
WooCommerce Google Analytics Integration by WooCommerce – 1.4.9
WooCommerce Advanced Product Quantities by WP BackOffice – 2.1.9 – Not tested with the active version of WooCommerce
Booster for WooCommerce by Algoritmika Ltd – 4.4.1
WooCommerce Print Invoices/Packing Lists by SkyVerge – 3.3.1 – Not tested with the active version of WooCommerce
WooCommerce by Automattic – 3.6.4
WordPress Importer by wordpressdotorg – 0.6.4
Yoast SEO by Team Yoast – 11.5 – Not tested with the active version of WooCommerce
WP All Import Pro by Soflyy – 4.5.6
WP Email Template PRO by A3 Revolution – 2.2.2 – Not tested with the active version of WooCommerce
WP All Import – WooCommerce Add-On Pro by Soflyy – 3.0.7
YITH WooCommerce Ajax Search by YITH – 1.6.8
YITH WooCommerce Wishlist by YITH – 2.2.11@younes89 thanks for the system reports – nothing is jumping out at me there that appears out of the ordinary. So just to confirm, all WooCommerce Admin pages are showing up blank for you? Dashboard, Analytics reports?
If so on those pages, are there any error messages being shown in your JavaScript console in the browser?
Yes @timmydcrawford
The browser console shows the below error:
TypeError: Invalid attempt to spread non-iterable instance index.js:40:70895
exports https://www.trenddr.com/wp-content/plugins/woocommerce-admin/dist/app/index.js?ver=0.13.2:40
exports https://www.trenddr.com/wp-content/plugins/woocommerce-admin/dist/app/index.js?ver=0.13.2:7
app https://www.trenddr.com/wp-content/plugins/woocommerce-admin/dist/app/index.js?ver=0.13.2:20
n https://www.trenddr.com/wp-content/plugins/woocommerce-admin/dist/app/index.js?ver=0.13.2:1
app https://www.trenddr.com/wp-content/plugins/woocommerce-admin/dist/app/index.js?ver=0.13.2:46
n https://www.trenddr.com/wp-content/plugins/woocommerce-admin/dist/app/index.js?ver=0.13.2:1
app https://www.trenddr.com/wp-content/plugins/woocommerce-admin/dist/app/index.js?ver=0.13.2:1
<anonymous> https://www.trenddr.com/wp-content/plugins/woocommerce-admin/dist/app/index.js?ver=0.13.2:1Also attached a screenshot: https://drive.google.com/open?id=1aiQlRJbIXnrz4o5dFejNtD-juPVpiMlW
Thank You.
Thanks @younes89 – I’ve started to go through and install some of the plugins to try and see if I could find the mix to create the bug. So far I haven’t had any luck. The error message refers to some logic that exists in multiple places throughout the wc-admin code base, so it is difficult to track down based off that error message.
By chance have you, or are you able to disable plugins one-by-one to see if disabling one might allow the wc-admin dashboard to render properly?
Alternatively, if you have a staging environment I could access, I might be able to debug further.
@younes89 one other idea – in your browser JavaScript console, can you type in
wcSettings.wcAdminSettings
and hit enter on the dashboard page, and post a screenshot?It should look something like this: https://cloudup.com/c5CuktZ0PJW
@timmydcrawford Please check the below shared screen shot:
https://drive.google.com/file/d/1aiQlRJbIXnrz4o5dFejNtD-juPVpiMlW/view?usp=sharing
I can share with you an admin access for further debugging, please let me know where can I share the access details.
Thank You.
@younes89 thanks so much for the screenshot – I thought that might be the problem but your screenshot confirmed the cause! I have a code fix in progress that will get shipped in the release next week:
Hi @younes89
Just checking-in here in case you missed our message.
Would it be possible for you to send in the WooCommerce system status report to us – especially the
Active Plugins
section? This would be helpful for us in troubleshooting.Thanks!
Hi @harishanker
I think your team team is already working on a fix, if I’m not mistaken.
@timmydcrawford @wpmuguru @harishanker
The reported issue is resolved in the latest plugin update. Thank you guys for your response and continuous support.
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