Shrinked image on tablet & smartphone

  • Resolved fran330

    (@fran330)


    7 years, 9 months ago

    Theme: Divi
    Site URL: https://fr.hpo-lab.org/

    Hello,
    Great plugin! Thank you.
    I have a problem though. On PC and laptop, the result is perfect but on tablet and smartphone

    1) image width is shrinked. I mean it is shrinked not proportionally to height. The distorsion is especially visible when there are people on the pictures.

    2) just beneath the slider, there’s a white empty rectangle.

    Here are 2 scrren shots (available for 30 days): https://ovh.to/W1JNjx8

    Is there a way to fix the 2 issues?

    Fran

    • This topic was modified 7 years, 9 months ago by fran330.
Viewing 9 replies - 1 through 9 (of 9 total)

  • Dear fran330,

    Thank you for contacting us.

    Please, be kindly informed that the reason for the issues you have now is a theme-related conflict.
    Please, update the current version of the plugin you have now to the latest available. This should solve the issue.
    In the case, if nothing changes, please, let us know to offer you another solution.
    Regards,

    Thread Starter fran330

    (@fran330)

    Thanks for responding ??

    I updated to the latest version and I still have the 2 issues.

    I just made a test. When I don’t use Huge It Slider and instead I put an image (one of the images that are in the slider) in the same widget area, it shows perfectly on tablet and smartphone. The image is not distorted and there is no blank area below it.

    Dear fran330,

    Thank you for the updates.
    Seems like the issue is site-specific. Will it be possible to ask you to contact us directly on our website, which is Huge-IT.com or use this contact us form https://huge-it.com/contact-us/
    We will be happy to investigate the case deeper and assist you.
    Please, include this forum link to your email as well.

    Regards,

    Thread Starter fran330

    (@fran330)

    OK, thank you.
    I just contacted you through your website.

    Dear fran330,

    Great! Thank you for the updates.
    Did you already receive a reply from us? If no, please, check your spam folder as well.
    In the case, if you do not see the email in the spam folder as well, please, mention the email subject for us to detect it.

    Regards,

    Thread Starter fran330

    (@fran330)

    Hi Huge It team,
    Nothing in my e-mail nor in my spam folder. When contacting you yesterday on your website, I think th subject of my message was like here: “Shrinked image on tablet & smartphone”.

    Dear fran330,

    Please, be kindly informed that our support department has already replied to your email.
    You can contact us via Huge-IT.com live chat, which is available starting from 09:30 AM till 06:30 PM (GMT+4)

    We will be happy to assist.
    Regards,

    Thread Starter fran330

    (@fran330)

    The new plugin version you sent me solved the problem. Thank you very much! ??

    Dear fran330,

    We are always happy to help ??
    Let us know if you need further assistance.
    It’s our pleasure to resolve any problem you have faced.

    Best wishes

Viewing 9 replies - 1 through 9 (of 9 total)
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