Sick of this broken plugin

Thank you for sharing your feedback and concerns regarding the changes made in 2021 to our licensing model for Booster for WooCommerce.

We understand that this transition may be frustrating for some of our early adopters who purchased lifetime licenses. However, we want to be transparent about the reasons behind this decision, which we made three years ago.

Our commitment to continuous innovation and providing top-tier support requires significant investment in resources. The previous model, while initially beneficial, was not sustainable in the long run due to the unforeseen scale of usage and, unfortunately, in some cases, misuse of lifetime licenses.

Additionally, the WordPress plugin industry has largely shifted away from lifetime licenses as a standard practice. We were receiving an overwhelming volume of support requests, making it impossible to maintain the high level of service our customers expect within reasonable timeframes.

To ensure the ongoing development and improvement of Booster for WooCommerce, and to align with industry standards, we had to make this difficult decision in 2021 to adopt a more sustainable licensing model.

We want to assure you that we value your early support immensely. As such, we are fully honoring the terms of the lifetime licenses purchased. This means you will continue to receive all updates and support that were available at the time of your purchase in 2021.

We understand that this may not fully address your concerns, but we believe that evolving our business practices is essential to ensure the long-term viability of Booster for WooCommerce and to continue providing the best possible product and support to all our customers.

Thank you for being a part of the Booster for WooCommerce journey. We appreciate your understanding and continued support.

Sincerely,

The Booster for WooCommerce Team

It’s a fundamentally dishonest response to say WordPress plugin industry has largely shifted away from lifetime licenses.

Yes, established software companies with a good reputation move away from lifetime licenses because everybody knows that they are not sustainable in the long run, and they are not meant to be. The purpose of lifetime licenses is to help establish the company. We all know that. You know that, I know that, and the multitude of new software companies or established ones launching a new product who right now are offering lifetime licenses know that.

The point is, when your product does not work the way it should, and you have shut the door on support. When I paid you for my lifetime license, there was no mention of support being limited to one year. The internet has records of your website which I have screen shotted as I assume you will continue lying about this.

Hi @design-kink ,

Thank you for sharing your feedback, and I’m truly sorry for the frustration you’ve experienced with the plugin. We appreciate your support as a lifetime license holder, and it’s important to us that Booster for WooCommerce functions seamlessly for you.

I understand how time-consuming it can be when things don’t work as expected. While our support structure has changed, we want to ensure you can use the plugin effectively. Please reach out to us directly through our website’s Contact Us page and refer to this exchange. We will make every effort to resolve the issue you’re facing with the Shipping Conditions by Class feature.

Your feedback is valuable, and we are committed to addressing any concerns you have. We appreciate your patience and look forward to assisting you further.

Best regards,
The Booster for WooCommerce Team

Does this mean I (and everybody else with a lifetime license) just have to give a 1-star review to get things solved?