Sidebar hangs with spinning icon

  • Resolved Maurice

    (@mhason)


    7 years, 3 months ago

    Hi,

    Clicking on sidebar location link, the popup modal shows a spinning icon and doesn’t load the content.

    My console says:

    TypeError: settings.data.search is not a function. (In ‘settings.data.search( ‘action=save-widget’ )’, ‘settings.data.search’ is undefined)

    I tried to disable all plugins and switch to the default WP theme and still the same issue.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey @mhason,

    Hope you’re well.

    I couldn’t replicate the issue with the default theme and no other plugins. So something conflicting or cause this issue in your environment. First, you can try to enable WordPress debug logging, you just need to add this codes into your wp-config.php file;

    /* Debug Settings */
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
/* End of Debug Settings */

    Then replicate the issue, then check wp-content folder is there a debug.log file? If yes please let me know the content.

    But if you still can’t find the cause, you should install staging site with the same environment and not only deactivate all the plugins and themes but also delete all of them, until the problem gone. After deleting all of 3rd party plugin and themes the problem still occurs, then try to move your staging site to a different environment like local or another hosting company/server.

    Cheers,
    Oguz

    Thank you for using Custom Sidebars. I am going to close this topic for now. Please let us know if you need anything else.

Viewing 2 replies - 1 through 2 (of 2 total)
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