Sidebar widgets not showing on Shop/Product pages

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks, here you go.

### WordPress Environment ###

WordPress address (URL): https://zenithmoon.art
Site address (URL): https://zenithmoon.art
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.15
PHP Post Max Size: 16 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.7.33
Max Upload Size: 5 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 16.08MB
Database Data Size: 9.96MB
Database Index Size: 6.12MB
wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 3.52MB + Index: 4.00MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.27MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.02MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
wp_posts: Data: 0.36MB + Index: 0.06MB + Engine InnoDB
wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_pages: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_statistics_visitor: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 198
condition_group: 1
custom_css: 1
customize_changeset: 5
elementor_library: 1
nav_menu_item: 8
page: 19
post: 2
product: 35
revision: 142
shop_coupon: 1
shop_order: 3
sidebar: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (10) ###

AddToAny Share Buttons: by AddToAny – 1.7.43
All in One SEO: by All in One SEO Team – 4.0.16
Elementor: by Elementor.com – 3.1.3
Newsletter: by Stefano Lissa & The Newsletter Team – 7.0.4
Page-list: by webvitaly – 5.2
Orders Tracking for WooCommerce: by VillaTheme – 1.1.8.5
WooCommerce Stripe Gateway: by WooCommerce – 4.9.0
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.9.7

WooCommerce: by Automattic – 5.0.0
WP Statistics: by VeronaLabs – 13.0.6

### Inactive Plugins (1) ###

Content Aware Sidebars: by Joachim Jensen - DEV Institute – 3.15.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #196 - /shop/
Basket: #197 - /basket/
Checkout: #198 - /checkout/
My account: #199 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Ashe
Version: 1.9.9.2
Author URL: https://wp-royal.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 12
Oldest: 2021-02-17 16:58:29 +0000
Newest: 2021-03-05 12:52:47 +0000

Pending: 4
Oldest: 2021-03-05 12:59:25 +0000
Newest: 2021-03-06 12:37:44 +0000

Thank you for that!

I’ve taken a look at my own test site, and I believe this issue is specific to your theme. I am using Storefront on my site and don’t have a WooCommerce Right or Left option in my widgets, and am still able to get those widgets to show in my store. I’d recommend getting in touch with the theme developer as I think these sections would be coming directly from the theme.

Thanks. I did contact the Theme developer first and they said

On the sop page, it’s possible only to show Woocommerce widgets. Please navigate to Dashboard > Appearance > Widget > Woocommerce Right or Left.

but I don’t see a WooCommerce Right or Left option in my widgets. Only Right Sidebar, Left Sidebar, Sidebar Alt & Footer Widgets. This is why I thought it was a WooCommerce issue.

Hi @dazboj,

The widget areas available on your site are mostly controlled by your theme.

The issue here might be with the way the theme developer described how to set up the sidebar widgets.
Therefore, I would suggest that you get back to them and ask for clarifications regarding this.

Alternatively, if possible, you can still consider switching to another theme that offers the widget areas you’re looking for.

Thanks.

Hi @dazboj,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was useful and you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.