Sidebar window doesn't finish loading

Same problem here with the same theme!

Hi there,

Sorry to hear of the problem you are having.

The latest version of Custom Sidebars plugin is working fine for me on my site.

Is it working fine for you using default theme like Twenty Thirteen and only facing problem with The7 theme?

Are you using the following theme?

https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590

Are you using the latest version of that theme?

Are you getting the javascript error message “Uncaught TypeError: undefined is not a function” in the browser console when this theme is activated and not with other themes like Twenty Thirteen?

Could you please share me the screenshot of the javascript error messages displayed in the browser console?

To check javascript console for errors.
In Chrome go to “View -> Developer -> Javascript Console” and in Firefox you can go to “Tools -> Web Developer -> Console”

For screenshots, you can simply provide a link to an image through Google Drive, Dropbox, screencast.com, https://imgur.com/ or other image service. ??

Kind Regards,
WPMU DEV

Hi WPMU DEV,

I am using The7 as you had in your link. We have the latest version. I don’t have the issue if I use the Twenty Thirteen default theme.

The error is: “Uncaught TypeError: undefined is not a function” and I get it only with The7 theme active.

The screenshot is available at: https://www.dropbox.com/s/6cn7iav02ppjin4/Screen-Shot.jpg

Hi @kiwi1919,

Thank you for your detailed reply.

It seems this is a theme conflict issue which is only occurring with the The7 theme that you are using.

We have to reproduce this issue on our test site to troubleshoot it but we can’t use The7 theme directly as it is premium theme.

Could you please send us your The7 theme on the email id [email protected] so that we can troubleshoot the conflict issue?
– Include my name in the subject “Vinod Dalvi”
– Include the URL of this post in your message so that I may track this issue better

Regards,
WPMU DEV

Hi Vinod,

Email sent.

Hi @kiwi1919,

Thank you for sending me the theme.

I could reproduce the same issue on my test site using the sent The7 theme.

I troubleshooted and found the JavaScript defined in the theme is causing this issue to resolve this issue try editing the following file of The7 theme on line number 117 as following.

The7 theme file:
dt-the7\inc\admin\assets\admin_widgets_page.js

Before Editing:

if ( settings.data.search( 'action=save-widget' ) != -1 )

After Editing:

if ( typeof settings.data.search == 'function' && settings.data.search( 'action=save-widget' ) != -1 )

Note: You are making changes in the theme file and these changes will be overwritten and lost when you update the theme and you will have to make these again after theme updation so it would be better if you ask theme developer to fix this javascript issue in the theme directly.

Best Regards,
WPMU DEV

Sorry for the late rely.

The fix works perfectly, thanks so much!

I will let The Dream Theme Guys know about the problem.

Thanks for all your help.

You are most welcome here, if we can be of any further assistance please don’t hesitate to ask ??

I am having the same problem in ifeature Pro 5.

Ever since updating custom sidebars I cannot add a sidebar using the widgets section. If I hit the create new sidebar button and name and then create, it just hangs with the wheel turning constantly.

I have one site on the ifeature 5 Free version which I have just installed custom sidebars on, and the same thing happens… go to widgets, try to create and it just hangs?

Was all working fine before the last update, but now I can’t create a sidebar?

Any ideas?

Thanks
Paul

One of the sites I use them on for reference: https://www.enviromontel.co.uk

Thanks

Any support on this thread?

Thanks

I am having the same problem using Flat Theme?

Get the following error https://imgur.com/t6iAMjc

I am using WordPress 4.0. – site currently not live, only visible internally.

Hi there,

I hope you are well today.

Ideally its not a good process to post on a thread 2 months old. The plugin has changed since ??

To help keep support tickets separate, could you please open a new thread for your new question https://www.ads-software.com/support/plugin/custom-sidebars

Also as per the?Forum Welcome,you should post your own topic.

This helps to prevent any confusion as I’m sure you understand and also this might help other members looking for a similar answer. ??

We would be eager to get that sorted for you on your new thread.

Have a fantastic day!

Cheers,
WPMU DEV