Sign up emails not being received

Hi Chuck,

There’s a few things to check with this.

Just to confirm, which options did you enable for the email sending (i.e. Send Sign Up Emails, Email on Admin Approval, etc.)?

If you don’t have the “Username is Email” option enabled, then what you put for the value of the “Email Field Name” setting in the “Emails” tab needs to match exactly the name of your email address field as it shows in the “Fields” tab.

Also, oftentimes, emails that are sent out automatically from WordPress are marked as spam/junk and, so, the recipient doesn’t get them in their inbox. Because of this we recommend using a plugin like WP Mail SMTP, which allows you to set it up so that these automatic emails are sent using an external SMTP server. Once you download and configure the plugin, it has a “send test email” option. Once that works, you can try again to see if you now get the email notifications.

Hi,

I have enabled send sign up email, email confirmation, and admin email on registration. I have the username set up as the email. I saw that you had mentioned this on the other thread as well. The thing that was puzzling me was the fact that only some of the WordPress emails were coming through. I also checked my spam/junk box to see if anything had come from WordPress and nothing had shown up that way either. I will try to download the plugin to see if it works.

I tried to set up the WP Mail SMTP and for some reason it changed it so that it wasn’t sending a user an email for the password reset.

Hi Chuck,

In the SMTP Options section of the WP Mail SMTP settings, did you put in the correct values from your email host for the SMTP Host, SMTP Port, Encryption, Authentication, Username and Password fields? I ask because, even if you leave it at localhost and port 25, it will still send the test email. But, in order for it to work well with our plugin, you actually need to configure those settings.

What values am I supposed to use for those? With the username and password are those to access the email account I am trying to send the emails from? Also where would I find the Encryption and authentication fields for this?

Hi Chuck,

Yes, the username would be your full email address and the password would be the password you use to log in to that email account. The other information would have to be gathered from your email host. For example, Gmail uses smtp.gmail.com on port 465 with SSL encryption.