Sign up not working

Hi @csn1234,

Can you tell me how can I see a popup on your page because it doesn’t show up for me?

Also, I see that you have another form on your homepage that also uses MailChimp connection so it’s possible that there’s a conflict with two plugins trying to use MC API at the same time.
Can you try disabling that other plugin so we can see if that’s the issue?

Cheers,
Predrag

Hi! I am having the same issue as @csn1234. People were able to sign up using my Hustle Version 6.0.9 pop up until last night. I was using ChimpMail as my collection service and it was working great upon install and configuration. I live-tested the pop-up and the collection method worked beautifully.

Last night visitors started receiving an error reading “the email address is already subscribed.” I double checked my ChimpMail database and they were not in there. I also tested using an email address I once used under a now-current domain, one I KNOW I never used to subscribe, and I still received the error.

My temporary solution is to use “Hustle” as my collection method, however, this will create ongoing difficulties as several of us in different offices rely on a current ChimpMail database.

Specifics:
WordPress 5.2.1 running Divi theme
Hustle Version 6.0.9
No new plugins installed since successful configuration and use of Hustle.

Current Plugins:
Advanced Ads
Advanced Ads – Sliders
Content Views
Folders
Google Analytics
Mail Chimp for WordPress
Monogui Authorship
PDF Embedder

I absolutely love this pluggin – it is beautiful! I would love to use it rather than an actually ChimpMail form and if we can get it working I plan to soley only Hustle going forward. It’s a great plugin!!

Thank you!!
Jen <3!
https://www.coastallifestylemagazine.com
*currently using Hustle to store data.

Hi again,

It shows on the page after 15 seconds. It will only show 2 times (then you have to delete your cookies).

I have now disabled the other plugin.

/Christina

Did you figure out the reason for this? Or a solution?
The other plugin is still disabled – and would like to turn that one on again…

/Christina

Hi again,

I would like to know if you’re working on a solution?
Otherwise I will have to figure out another solution.

Best regards,
Christina

Hello @csn1234

I trust you’re doing well!

Please run a test for conflict with another plugin, as described in this thread:
https://www.ads-software.com/support/topic/not-able-to-sign-up-error-2/

Just in case, please run a backup of your site, so if something will go wrong, you can restore the site.

Please advise,

Kind regards,
Nastia

Closing this topic due to recent inactivity.
Feel free to post back any update or create a new topic and we’ll be glad to carry on troubleshooting. ??

Thank you,
Dimitris