Signature area showing up as Text input Box instead of signing pad

  • Resolved alam0

    (@alam0)


    5 years ago

    I am using Cartflow to create a custom checkout page for a specific product. It is only when using the page designed in Cartflow does the Signature pad not showup, and is replaced by a text input area.

    Default Woocommerce checkout the signature pad shows up.

    Is there a way to make this plug in work with cartflow?

    I tried Woocommerce One Page Checkout plugin, and the same results happen. No signature pad.

    Any idea what the issue could be?

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Author Alexandru Negoita

    (@wordpressheroes)

    Hi Alam0!
    Sorry for the late reply; we do not receive notifications from the forum.. it is getting frustrating….

    So, the plugin is intended to work with WooCommerce, as it is, out of the box.
    We do follow the standard way of working, when it comes to WooCommerce, assuming that other plugin developers do the same. That means we use the available woocommerce hooks.

    That being said, our signature is displayed hooking up to one of thte standard WooCommerce ones.

    When the signature does not show, it means that that hook is not present in your theme where it is expected, as theme developers create their custom woocommerce templates and they may remove or mix hooks around as needed.

    Our PRO version comes with the ability to allow you to select from different possible hooks, one of which may be the one working for you. The other way around is to edit your template files and programmatically use our functions to display it.

    When the signature shows up as a textbox, it means that there is a javascript conflict with your theme or another plugin.

    Unfortunately, we can not guarantee that other themes or plugins would not conflict, as much as we try to reconciliate as many of them as possible.

    Please do not hesitate to drop us a line at [email protected] for any questions.

    Thank you!

Viewing 1 replies (of 1 total)
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