Signature field not showing

Hi there,

What version of Gravity PDF to you update too? And are you using a Core PDF or a custom template?

I recommend enabling Gravity Forms logging and then viewing a problem PDF from your admin area. Once done, the Gravity PDF log file should provide useful information about why the image could not be loaded.

If you can’t make heads or tails of the logs we’re happy to take a look for you. You may not want to post it publicly, in which case I recommend filling out a support ticket at https://gravitypdf.com/support/#contact-support

The version is 6.4.7

Hi, any advise? When I try inspect console in the browser with the generated pdf opened. I saw 401 error for the signature image. Kindly advise.

Hi there,

My advice hasn’t changed from my original post, which is to enable Gravity Forms logging and inspect the Gravity PDF logs to see why the image isn’t being loaded correctly in the PDF.

Since we’ll need an export of your Gravity Form and a copy of your logs to help you debug this issue, I recommend opening a support ticket at https://gravitypdf.com/support/

Hi

I am facing the same issue. I have uploaded the form export and debug info in the dropbox URL. I am using the custom template as suggested in the documentation but still not getting signatures in rendered pdf file.

https://www.dropbox.com/sh/0zu72arl73i8urh/AAC-oqcdnNxXE3o6NjV9jc5la?dl=0

Please assist

Hi there,

Your logs show that when Gravity PDF attempts to load the image https://staging.ratetalkinsurance.com/index.php?gf-signature=6387347eac5189.73065925&form-id=13&field-id=5&hash=a290637c7a244188cad4b76e2bf8574cfe21c7c213082b9ad2b719e543c4f383 no valid image information is returned. If you pop that URL in your browser you will get an error, so this doesn’t appear to be a Gravity PDF problem per se.

If you view the Gravity Forms Entry Details page in your admin area, are you able to correctly see the Signature image displayed? Or do you have display issues here as well?

https://staging.ratetalkinsurance.com/pdf/630e17669e0e9/952/

If is use stock template the signature is there but still not in entries.ENtries is not an issue if signature is passed in pdf

Thanks for clarifying. There’s likely a server misconfiguration that affects the signature URL if the signature isn’t showing up on the Entries page. When using the Signature field merge tag, a URL to the signature is returned. This is why your custom template isn’t working.

For speed, Core PDF templates use the absolute path to the image instead of the URL. That is why the signature works in those PDFs.

To fix your issue, you’ll want to swap from merge tags to the $form_data array for outputting the signature: https://docs.gravitypdf.com/v6/developers/php-form-data-array#signature

If you have any other issues, please open a new support ticket.