Signup form images not showing on mobile

Hi @kappei,

Thanks for the message. This is likely due to an inherited style from the theme you are using. If you experiment with a default theme like Twenty Twenty-Four do you find the same behaviour?

You may be able to override this by adding the following CSS to your customizer:

@media?screen and (max-width: 499px)
.mailpoet_form_image?{
display: inline-block!important;
}

Let us know if this helps!

Hello Sean,

thanks for your reply. Unlucky the code didn’t solve the issue. I’m contacting the theme developer to ask for more hints from theme too.

By the way, I read somewhere that mailpoet forms were mandatory not showing images on mobile due to some Google restriction for mobile navigations. Can this be the case ?

Hello there @kappei,

Regarding your question about MailPoet forms and image restrictions on mobile devices, let me clarify. MailPoet forms allow images, and there are no specific Google restrictions that prevent images from appearing on mobile. However, it’s essential to remember that the display of the images can depend on various factors like the device. We don’t display images on mobile in other to make the mobile experience more responsive.

Given the ongoing issue, we would like to confirm if you have added the custom CSS we initially provided in the correct location? This CSS can be added via your WordPress Admin panel. Please follow these steps: Navigate to Appearance > Customize > Additional CSS.

Link to screenshot: https://d.pr/i/gAhlv4

The CSS added in this editor impacts all portions of your website, so it should help resolve your form display issue. Recheck the appearance of your images on mobile once the CSS is in place.

We’re always here to help you, so feel free to contact us if you have more questions or if the problem persists even after applying the CSS.

Looking forward to hearing from you soon.