Signup Thanks not Working

So…what do you see when they return from signing up? Does the signup succeed, are they added to the database?

The message that is shown is defined in the plugin settings under the Signup Form tab “Signup Thanks Message” just to be clear what you should be seeing.

Yes, the signup is successful, and they are added to the database. But they don’t know that because there is no thanks message. And yes, the Signup Thanks Message is in the Settings.

Could it be a problem because I have the login right underneath on the same page as the signup?

OK, thanks, just making sure it’s all configured correctly.

Does the signup form appear again after submitting, or is there just nothing where the message should be?

Could possibly be a page cache, this page should not be cached.

I tested it with the login form like you have it and it wasn’t a problem.

The signup form appears again.

I’m working with someone who’s doing the frontend, so she marked the page as non-cacheable. Now I can’t even sign up on the page. I can’t fill in the fields to sign up. What to do?

Can you be more specific about what happens when you try to sign up?

The form reappearing is certainly what would happen if the page was cached.

You may want to just deactivate the caching plugin while you’re working stuff out.

• This reply was modified 3 years, 10 months ago by xnau webdesign.

It sounds like we’re talking about a different cache. My partner working on the WP frontend said there is a little diamond-shaped thing at the top of the website (in admin mode) where she was able to purge the page and mark it as non cacheable. Now you’re talking about this plugin, LiteSpeed Cache? Deactivate that?

My partner said she just deleted the contents of the private cache and force cache fields on that page and now she can log in. Except right now, I can’t access the signup at all. The curser won’t go there. Even the login is not working. I can enter my email and password in the login but it doesn’t go anywhere and it doesn’t bring up my record. Another odd thing happening is the email and password I put in the login is now appearing in the signup, still not accessible though.

We are in the midst of people signing up right now! Help!
Now I wish I didn’t touch the cache.

Page caching should definitely be off for that page.

LiteSpeed is a server-based cache, and for the purposes of testing you can turn that off. Once you have everything working, you can turn the cache back on and see if it breaks the functionality.

Your description of what is now happening is confusing to me, I’m sorry, I can’t tell what the problem is.

Should I try testing your signup to see what it’s doing?

It is now working fine with the LiteSpeed deactivated. If we reactivate it, how do we turn cache off just for the login page?

I’m not familiar enough with LiteSpeed to help you with that. The LiteSpeed plugin should give you a way to do that, if not it may need to be in your server LiteSpeed configuration. It’s normal to have dynamic pages exempt from caching so it won’t be hard.