Signup with same email but different card doesn’t add card

  • Resolved tomsynomsy

    (@tomsynomsy)


    6 years, 8 months ago

    We are offering a one-time trial and a weekly subscription on our website and sometimes people sign up for the trial with their email and a certain credit card and after the trial they use the same email but a different credit card to sign up for the weekly subscription.
    However, in such cases we found that the subscription is added in Stripe to the same customer that was used for the trial (probably based on the same email) but the new card is not added to the stripe account and the old one not replaced. Therefore the weekly charges are made to the old credit card which creates some confusion and problems.

    Is there a way to either overwrite the old card or add the new card as a second card in Stripe?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @tomsynomsy,

    Thank you for using Direct Stripe.

    I confirm that creating a subscription with an existing customer doesn’t update the credit card details at the moment. I apologize for the inconvenience that could have caused.

    There is a new option under the Global Settings tab that prevent the transactions and users to be stored in the WordPress installation/database
    https://screenshots.firefox.com/6VKjLFGnDTXqaH2a/dev.lndo.site

    Enabling this option will prevent the behavior you described and update the credit card details properly.

    I also suggest to manage users and logs in the Stripe admin panel as I plan to stop logging transaction in the WordPress database and creating WordPress users only as an option soon.

    I hope that makes sense, let me know if you have another concern with Direct Stripe, all feedback is appreciated.

    I will try to fix that soon but can’t promise any date, I hope you understand.

    Best wishes,

    Nico

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    A fix has been pushed to version 2.1.7

    Best wishes

Viewing 2 replies - 1 through 2 (of 2 total)
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