@ilwoody
Hello mate, We sincerely apologize for any inconvenience you’ve experienced, and we’re here to help.
If you have a premium license, you can contact us by creating a ticket through our platform at the following link: https://quadlayers.com/account/support
Additionally, could you please let us know from which email address you sent us an email? This way, we can expedite the process to resolve your issue.
If you prefer an alternative contact method, you can also send us a direct message on our Facebook fan page: https://www.facebook.com/quadlayers
Best regards, QuadLayers Support Team.