since 4.1.4 error messages

Hi Zauberfloete,

I request you to update RM to its latest version (v4.1.9) and check. Hope your issue will get resolved.
Do let me know if you still face the issue.

Regards,
sumit

Hi!

Yes exactly this update is the problem.
Before this update – so the version 4.1.4 is everything ok.
The error occurs from version 4.1.9

Hi Zauberfloete,

The issue can’t be replicated on our end. Can you please share step-by-step instructions to generate the issue or a screenshot/ screencast if possible so we can check and help you to fix the issue.

Regards,
sumit

After the update, the WordPress error message “Your WordPress page has a critical error…..”
And the admin line in the frontend has disappeared
All subpages are no longer available and also output the error message .
I can not upload a screenshot here
Regards,

Hi Zauberfloete,

The best advice I can give is the standard fault finding and fixes.
I first advise you to clear the cache and cookies.
Issue could also be due to a theme or plugin conflict

Themes:
As a test, switch to a default theme such as twenty-twenty and see if this fixes it.

Plugins:
If that doesn’t work, also deactivate all plugins apart from RM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users
https://en-gb.www.ads-software.com/plugins/health-check/

Let me know if you still face the same issue.

Regards,
sumit

Sorry… I’ve tried everything – deactivate all plugins, theme, …..
Unfortunately it is not possible.
I will have to look around for something else. Thanks

I have the same problem with several sites that have the plugin.

I deactivated all the plugins and also changed the theme, but the problem remains the same. The entire site crashes with the message: “Your WordPress page has a critical error…..”

Hi Zauberfloete,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems to be working fine on our end. Please check the below-given screencast link for your reference.
https://app.usebubbles.com/9iWmBAr6fj5x38FaZ43Vyx/comments-on-sumit-expresstech-xyz

Can you please share a screenshot/screencast of the issue so we can check for this issue.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

Regards,
sumit

Hi!
I think it does not need a screenshot – because this is the default WordPress error.
( It is this error message – WordPress then sends an email that your WordPress has a problem )
On the home page the admin-bar is no longer available.
I deactivated all the plugins and also changed the theme.
Unfortunately, I can not say anymore

Hi Zauberfloete,

You can enable the admin bar from this location Responsive Menu > settings there you will see the “Adjust for WP Admin Bar” option just select the None option and save it. Now the admin bar is visible on the front side. Let me know if you still face the same issue.

Regards,
sumit

I’m aware

But the problem is that it triggers a critical error when you play the update.
And all the subpages of the website are no longer available.
Others seem to have the same problem.. (nattydag)
And yes – I have tested it with standard Theme and all plugins shut down.
Best regards

Hi Zauberfloete,

Can you please provide the given details so we will check and help you to fix the issue.

1. Log of your web server error log.
2. Enable WP_DEBUG and log that output to a file and share that file. You can refer to this article for more help: https://www.ads-software.com/support/article/debugging-in-wordpress/
3. Create and post a link to phpinfo(); output

Regards,
Sumit

I can not test that – I have to look for another solution. When I make the update, the page is broken – that’s why I can not do it live and must stay with the old version.
Thanks
Regards