Since newest update plugin can’t be loaded

Hi @jaroslawistok,

Thanks for reaching out about Facebook for WooCommerce. I’m happy to help! ??

I’m sorry that the update to version 2.1.0 caused issues with your site. We’ve just released a version, v2.1.1, that contains a fix.

Would you please update the plugin to v2.1.1 and let me know how it goes?

Cheers,
Benjamin

I updated to the newest and see after maintain modus a link RESUME but after this: Same situation, will be not loaded

Hi @jaroslawistok,

I’m sorry to hear your site is still experiencing issues. Would you please be able to provide a screenshot of this?

Thank you,
Benjamin

Plugin suddenly works but anyway on facebook site are failures.

Event-Datenquellen enthalten Fehler
Es gibt Probleme mit deinen Events, sodass diese nicht richtig funktionieren.

Niedrige Qualit?t
Bei diesen Event-Datenquellen liegen mehrere Fehler vor, die eine einwandfreie Funktionsweise verhindern.

I also don’t see any shop on my facebook page, did I misunderstand something?

Shop only with US Bank possible ??

What I don’t understand to which account am I connected.
Private or business.

I guess my fb Page is private and Catalog also

Trying to create ne catalog was also possible to choose business fb Account but Catalog was not created, Button to close procedure just didn’t work.

Hi @jaroslawistok,

I’m glad that the plugin is working for you now, at least to an extent. I’m not sure I understand these other issues you’ve mentioned, though.

Would it be possible for you to gather screenshots or preferably a screen recording of where the plugin isn’t working properly? If you don’t have a favorite app for screen recording, I’d recommend Loom.

Would you please let me know if you’ll be able to screenshots or a screen recording?

Cheers,
Benjamin

Before I do this I would like to know which advantage I have from this plugin. I see my products catalog but to have a shop on facebook page it is only possible from USA: Do you see any advantage for me in Germany?

Hi @jaroslawistok,

Sure thing! Some of the terminology can be a bit confusing.

Facebook Shops allow customers to purchase the product (including checkout / payment) directly on the Facebook page. This is, I believe, only available in the US at the moment, as you mentioned.

What our plugin allows is for syncing the products from your WooCommerce site to a Facebook catalog to be displayed on the Facebook shop page. Customers can see your products on Facebook, and can be directed to your WooCommerce site to purchase the products. This is available to merchants outside the US as well. ??

Does that answer your question?

Cheers,
Benjamin

I see products on Catalog Manager but don’t know how to bring them on my fb page to be seen.

On business manager site I see
Primary Page: None
Created: 29. August 2019
Business Manager ID 890581091318117

Did I something wrong?

Do I have somehow to change my fb Page into business or what?

Creating a Links Shop i will be directed to account where I only can setup a new catalog.
But I already have a one! Why it doesn’t connected?

Hi @jaroslawistok,

What do you see when you click this link? https://business.facebook.com/settings/product-catalogs

Could you please send me a screenshot of what you see at that page?

Thanks,
Benjamin

That is what I see when clicking on this link (in german):

View post on imgur.com

This is fb page where I want to have placed products:

https://www.facebook.com/RainbowSongs.org

View post on imgur.com

Catalog

View post on imgur.com

Hi there @jaroslawistok,

It looks like you may need to enable the Shop tab in your page settings. You should be able to do this by following these steps (screenshots in English):

• Go to your Facebook page settings (I believe this link should work for the page you’ve linked to above)
• Click on Templates & Tabs: https://cloud.skyver.ge/P8uyqY62
• If you don’t see “Shop” listed here, click Add a Tab: https://cloud.skyver.ge/DOu9Yv4Z
• Click Add Tab for the Shop option: https://cloud.skyver.ge/v1uxkmOZ
• Back on the Templates & Tabs page, click Settings: https://cloud.skyver.ge/12ur8DRg
• Ensure the Shop tab is toggled on and click Save: https://cloud.skyver.ge/nOunOmKy

Would you please give these steps a try and let me know how it goes?

Cheers,
Benjamin

Shop tab is enabled but I still only see the same procedure.
I can create a link shop an will be lead to creating catalog which I already have but will not be found/shown/connected.

I have a personal products catalog for jaroslaw istok and I guess it should be a catalog for rainbow songs (business account).

How to menage this?

Under https://business.facebook.com/business/890581091318117
I see there is no primary page but I have a page.
https://www.facebook.com/RainbowSongs.org

Can I somehow stream my desktop to you? Teamviewer for example?
I would also change site language from german to english.

Hi @jaroslawistok,

My apologies for the delayed response here. I appreciate your patience!

Thanks for looking into the Shop tab. It sounds like the shop page might not be linked to the catalog.

Can you go to your Commerce Manager (link: https://facebook.com/products) and send me a screenshot of what you see Under Settings > Business Assets?

Thanks,
Benjamin