since the 26th No longer collecting data

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  • Hello @leonardoscalco,

    Thank you for choosing our product and getting in touch!

    Seems like your abandoned carts are not getting captured.

    Generally, this issue is may occur due to the disabled WP CRON.

    Please refer to the following article on our knowledge base for full information and solution:

    Abandoned Orders Not Capturing

    Hope this helps.

    Let us know how it goes.

    Thread Starter Léo

    (@leonardoscalco)

    WP CRON está ativado, mesmo assim n?o funciona. O que pode ser?

    Hello @leonardoscalco,

    Sorry for the delayed response.

    Have you checked for a plugin conflict?

    Firstly, try to temporarily switch to another theme, like default themes like – Twenty-Twenty or Twenty Nineteen, and check if the error or issue persists.

    Next, you can deactivate all the plugins temporarily and see if that solves the error. If it does then activate plugins one by one to see which plugin is causing the problem.

    Learn more about troubleshooting in WordPress: How to Troubleshoot a Conflict with the Plugin & Theme?

    Hope this helps.

    Let me know how it goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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