Since update 2.0, tag pages appear broken

  • Resolved alexbosch

    (@alexbosch)


    1 year, 4 months ago

    Hi.

    Since 2.0 update all tag pages appear broken (critical error) on some of our sites.

    The problem remains the same with versions 2.0.1 and 2.0.2. When we roll back to version 1.7, the problem disappears.

    I think it’s an incompatibility with the plugin The Events Calendar, because we find this problem only on websites using both plugins and when we disable anyone of the two plugins, the problem disappears.

    Thank you so much.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @alexbosch,

    I was not able to replicate this on my dev site. Refer to this video, please.

    Please let me know if I am missing something, or if the plugin you are using is a different from the one I use.

    Kind regards,
    Herman ??

    Thread Starter alexbosch

    (@alexbosch)

    Hi, @bsfherman

    Thank you for your answer. It’s strange… they’re exactly the same plugins and versions… but when I do what you’ll do on the video, it appears a critical error page.

    Very strange….

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @alexbosch,

    What PHP version you are running on your site? Maybe it’s related?

    Also, you might want to check the error log and see if can find something that will lead you to the fix?

    Let us know if you need more assistance, otherwise please mark the topic as Resolved.

    Kind regards,
    Herman ??

    Thread Starter alexbosch

    (@alexbosch)

    Hi, @bsfherman

    php version is 8.0.29. Do you think it is related?

    I can’t find anything clear on the error log… no one else has this problem? What else we could try to solve that?

    Thank you

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @alexbosch,

    I don’t think it is related as this plugin is compatible with PHP 8.0.

    Have you tried to reinstall both this Custom Fonts and The Event Calendar plugin? See if it does the trick.

    Also, what theme you are using?

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    Thread Starter alexbosch

    (@alexbosch)

    Hi @bsfherman

    Yes, I already tried to reinstall both plugins and nothing changed.

    I use Astra theme on both pages.

    Thank you

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @alexbosch,

    No idea what causes this. As you can see in my video above, I couldn’t replicate it either. What if you try asking the same thing on The Events Calendar forum? Maybe someone or the plugin’s author, has any idea of what is going on here.

    Kind regards,
    Herman ??

    Thread Starter alexbosch

    (@alexbosch)

    Hi, @bsfherman

    OK, I’ll do that and if I receive something that might be of your interest, I’ll share it here with you.

    Thank you!

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    For sure, @alexbosch. Thanks!

    Kind regards,
    Herman ??

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi,

    It’s been a while since my last message. I am marking this thread as Resolved due to inactivity.

    Feel free to start a new thread if there is anything else related to this plugin, we can help you with.

    Kind regards,
    Herman ??

    Thread Starter alexbosch

    (@alexbosch)

    Hi, @bsfherman

    Yes, it seems solved with the last update.

    Thank you

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    YAYY!! ??

    Very pleased to know that. Thanks for the update, @alexbosch!

    Please start a new thread if there is anything else related to this plugin we can help you with.

    Kind regards,
    Herman ??

Viewing 12 replies - 1 through 12 (of 12 total)
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