Since upgrade multiple order confirmation emails when PayPal Plus is used

  • Hey there,

    since upgrading to WordPress 5.4 and Woocommerce 4.0.1 the customer and us sometimes get multiple order confirmation emails when using PayPal. We have about 50 PayPal orders each day and on average this issue occurs with 3 of them. So far we had everything between 2 and 7 order confirmations for the same order. This is unpleasant on our side, but especially on the customer’s side. The customers get very confused and are afraid that they will pay multiple times.
    We assume that the emails are sent again in (one of) the following cases:
    – when the customer’s PayPal payment fails for some reason
    – when the customer starts the PayPal payment process again after it failed
    The reason why we assume this is that the emails are mostly not sent immediately after another, but with a gap of a couple of minutes. Somtimes there are 2 mails sent in the same minute, but most of the times the gaps are bigger, sometimes even 12 minutes.

    Is there anyone who has the same problem?

    I assume that the problem is caused by either WooCommerce or this plugin.
    The only other plugin I see which could potentially cause the problem is WooCommerce Germanized Pro.

    Unfortunately I have no idea how we could reproduce the problem and how we could find the cause, since we can’t deactivate any of the plugins temporarily and because of the need of real PayPal orders we can’t use a staging environment.

    Thank you, we appreciate any hints ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Just to check – are you receiving those emails from PayPal or are they the WooCommerce order notification emails?

    If it’s the latter, can you share a screenshot of the “Order Notes” section where this happened?

    Also, can you confirm whether you have IPN and PDT enabled on your PayPal payment method or just IPN?

    Finally, if you could also share a copy of your status report under **WooCommerce > System Status**, that’d help a great deal.

    Thanks!

    Thread Starter advian

    (@advian)

    Hi, it’s the latter, WooCommerce order notifications emails are sent multiple times.
    Here are the screenshots of the order notes of 3 orders where it occurred: https://imgur.com/a/8q2JQgS

    As you can see in the order notes IPN is used. I’m not sure where I had to look up if I have IPN and PDT enabled, but I found the following settings in my PayPal account and it shows that both PDT and IPN are disabled, and I wonder why it says IPN is disabled, since the order notes are mentioning it:
    Screenshot of PDT Settings: https://i.imgur.com/K7ZULFv.jpg
    Screenshot of IPN Settings: https://i.imgur.com/Wo144Hn.jpg

    Also, I just found out that I can easily reproduce the problem. When I check out with PayPal and cancel the PayPal payment process, I’m redirected to the cart which still contains all items, even though the order already exists in the WooCommerce admin area (the order confirmation email also has already been sent). When I check out again, another order confirmation email is sent, with the same order number. By canceling the PayPal payment process again, I can repeat this as often as I want. So every time when the payment process canceled and started again, a new order confirmation email is sent.
    I’m asking myself: Why is the cart not empty? The order is already done so it should be empty.

    Thank you!

    Here’s the system status:

    
### WordPress Environment ###

WordPress address (URL): https://l***m.com
Site address (URL): https://l***m.com
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
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WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

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OpenSSL/1.0.2g

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Remote Get: ?

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### Active Plugins (24) ###

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WooCommerce Bulk & User Discounts: by AS – 1.0.0 – Not tested with the active version of WooCommerce
Cookie Notice: by dFactory – 1.3.1
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### Action Scheduler ###

Complete: 5,142
Oldest: 2020-03-31 15:48:27 +0200
Newest: 2020-04-21 11:40:52 +0200
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Since upgrade multiple order confirmation emails when PayPal Plus is used’ is closed to new replies.