Single events returning a 404 error after a few hours

  • A strange thing is happening after updating the plugin to the 6.x version.

    This is an example of a single event page: https://guatemalacvb.com/event/conferencia-microfinanzas/

    After a day or two, all single event pages start returning a 404 error(we tested it in different devices and locations), but as soon as I login to the dashboard on any of those devices then the urls start working again for a few hours. And I don’t mean that they work only when logged in to the dashboard, also pages in incognito mode start loading. It seems that the act of login into the dashboard from any device triggers whatever thing that enables the urls on every device.

    It’s happening only on single events pages, so that’s why I though’t I’d post it here in case it’s happening to other people as well.

    Any suggestions or ideas would be appretiated.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @xicoofficial ,

    Thank you for reaching out, and I’m sorry to learn of the difficulties.

    Have you tried regenerating your permalinks and flushing your cache to see if that helps?

    For me to get a better understanding of your setup, could you provide the versions of the following?

    1. PHP
    2. WordPress
    3. The Events Calendar
    4. Theme and Version
    Plugin Support Darian

    (@d0153)

    Hi @xicoofficial

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

    Thread Starter Edwin Xico (XicoOfficial)

    (@xicoofficial)

    Thank your for your reply,

    To give more context, the issue get’s resolved when regenerating the permalinks, but that lasts a few hours to a day, and then once again all links get 404 errors until we regenerate permalinks again. So we’ve been doing that everyday, but doesn’t solve our main issue.

    Here is the information you requested:

    1. php version is: 7.4
    2. WordPress version is: 6.1.1
    3. The Events Calendar version is: 6.0.10
    4. Theme is: Divi Theme version is: 4.20.2

    I’ll go ahead and upate them all to the latest versions and report back if things change, but so far I keep having the same issue.

    Plugin Support Darian

    (@d0153)

    Hi @xicoofficial

    I’m sorry to hear that you’re still having this issue.

    If you have a caching plugin or server-side caching, please try to clearing them and see if that makes a difference.

    Moreover, may I also ask for your hosting provider? I’d like to check further from our side if we encounter similar issues.

    Plugin Support Darian

    (@d0153)

    Hi @xicoofficial

    I hope you are well. Are you still having the issue after trying the suggestions above? Looking forward to your reply.

    Thread Starter Edwin Xico (XicoOfficial)

    (@xicoofficial)

    Hi Darian,

    Yes, the issue persists. I’ve updated the site to:

    WordPress 6.2
    PHP 8.1

    My hosting provider is Flywheel. I’ve emptied the cache a few times, and also try disabling cache altogether but it doesn’t make any difference. Thanks for the help.

    Plugin Support Darian

    (@d0153)

    Hi @xicoofficial

    Could you send us the values of the following from your System Information:

    • Custom Tables Migration Status
    • Custom Tables Health Check

    Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

    Plugin Support Darian

    (@d0153)

    Hi @xicoofficial

    Just to followup on this issue. If you’re still encountering the issue on your end, please provide the values of the following from your System Information:

    • Custom Tables Migration Status
    • Custom Tables Health Check

    Please do not share any credentials, this is for us to follow the?WordPress Forum Guidelines.

    Plugin Support Darian

    (@d0153)

    Hi @xicoofficial

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 9 replies - 1 through 9 (of 9 total)
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