Single Line Text Field issue on Android

  • Resolved MartinCV

    (@martin7ba)


    10 months, 2 weeks ago

    We have created an application form with this plugin, but found out that the Account Pin Number does not work on Android phones.

    That field is a Single Line Text field with Input Mask: Custom and Custom Mask: 999999

    When entering numbers (or any characters which should not be allowed) on Android the cursor moves but nothing is entered.

    On iOS and desktop works fine.
    We tested with Samsung and Huawei Android phones.

    Plugin version: 3.7.0

    • This topic was modified 10 months, 2 weeks ago by MartinCV.

    The page I need help with: [log in to see the link]

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  • Shaylee

    (@shayleehansen30)

    Hello,

    Since the Single Line Text field issue problem persists on specific Android devices and not others, we would like to investigate this further to understand the root cause and find a solution. We kindly ask you to reach out to our Customer Success team with the details of the issue, including:

    • The models of the Android devices tested,
    • The browser versions used,
    • Any screenshots or videos capturing the issue, if possible.

    Your detailed feedback will help us track down the issue more effectively and work on a fix. You can contact our Customer Success team through our official support channel on our website.

    We’re committed to providing the best possible experience with Ninja Forms and appreciate your cooperation in helping us improve our plugin. Thank you for your patience and understanding as we work to resolve this issue for you.

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