Single product page does not landed at the top of the page when clicked on mobil

  • Resolved samuelng527

    (@samuelng527)


    2 years, 12 months ago

    Hi,

    When I send people the single product page link, it don’t go to the top of the page, but it loads at somewhere in the bottom of the single product page where it states related products, how am I able to let people see the top of the page when it finish loading? I use this on mobile. desktop seems no issue.

    Please help, many thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @samuelng527,

    how am I able to let people see the top of the page when it finishes loading? I use this on mobile. the desktop seems no issue.

    This looks like a theme related issue. Are you able to switch to a different theme such as storefront (temporarily)? and test this again?

    If the issue persists, Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    Once you do that, you can paste the Gist link here in your reply.

    Thread Starter samuelng527

    (@samuelng527)

    Hi Saravanan,

    Thank you for your advise, I will checked with the Theme developer.

    Mirko P.

    (@rainfallnixfig)

    Perfect! Thank you for letting us know.

    We’ll be here if you require any further assistance.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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