Single Stripe payments causing duplicate order emails

Hey there, @jaydenl! Thanks for contacting us. I’m happy to help you.

I understand this is a frustrating situation, but I assure you we are doing our best to fix it as soon as possible. The dev team is aware of the issue and working hard to solve it.

We can’t specify a date when the bug will be fixed, it is still in progress. We apologize for any inconvenience this may have caused you, and we thank you for your patience.

You can follow the GitHub report you shared or here if you want to get updates on the progress.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Ok, thank you. Glad to hear that it seems to be a priority now. Have a great day also ??

I just ticked the option to “Enable the legacy checkout experience”, and it brought our orders to a halt. My client wished to solve the double-email issue urgently, and by doing the only known solution, it broke the site, and we have not seen any orders for hours.

This simply has to be made a priority. Otherwise – we’ll be disabling Stripe, and only using PayPal.

Would you tell me who is working on this today please, and where we can follow daily updates on the issue?

Hi @jaydenl

The best way to communicate with the dev team is to post your findings on the GitHub issue, which you’ve done here. For more updates, I suggest you subscribe to the GitHub issues and pull requests.

I wish I could help more, but hopefully, this gets you going in the right direction to get some further insight/information.

Thanks!

Why is this marked as resolved, when there is no fix or Update ?
even my Post Topic 3 weeks ago describes the same bug!

https://www.ads-software.com/support/topic/new-order-to-admin-and-order-in-processing-to-customer-send-twice/

Hi @dawa2,

Reason why this was marked as solved is because it was already reported on GitHub, where our developers have already started addressing the issue.

In that case, we ask you to subscribe to the GitHub link to get real-time updates as they implement the necessary changes.

Thank you for your patience and understanding.

@ckadenge comment here if you’re frustrated by this: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463

lol just disabled WOOPAYMENTS to try this one.

Same – multiple 2/3 emails for an order. Not a good look!

No express checkout buttons now appear anywhere ( although selected)… I don’t mind that – I am certain CC/DC payments are now working. But yes – be good to have this issue resolved… Hopefully I can stay patience with Woo :))))))))

Thanks @itsmefti for logging a comment at https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463 ?? Hopefully it will get fixed soon!

Hi @jaydenl, @itsmefti and everyone.

Our developer has fixed the issue. We’re hoping to roll this out in our upcoming update. We suggest you all wait until we release the update.

• https://github.com/woocommerce/woocommerce-gateway-stripe/pull/3331

I hope this provides some update on the matter. If you have any other questions or need further assistance, please don’t hesitate to ask.

Thanks @shameemreza. Will this also fix https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463?

Hi @jaydenl

Yes, as per the PR, this issue has also been resolved too. However, once the latest version is released, it is recommended fo everyone to re-authenticate their Stripe account using OAuth.

I hope this clarifies your concern. If you have any other questions, feel free to ask.

Thank you, @shameemreza. When is the version update expected?

Thanks for the note about OAth.

Hello @jaydenl,

The new version has been released and you can update the plugin and proceed with re-authenticating your Stripe account using OAuth.

Please let us know if you have additional questions.

Thanks!

I went in today and reset up everything as mentioned above.

Didn’t work. Duplicate emails still being sent.

Then I looked at all my different webhook events.

I currently have Stripe Gateway and Stripe Connect.

Both were sharing multiple webhook events.

Removed the duplicates from Stipe Connect only.

No more duplicate emails.